Senior Executive, Customer Service
2 weeks ago
Company:
Sime Darby Services Pte Ltd
Job Purpose- Lead, design and implement operating strategies to manage transient and loss-of-use, including operations.- Oversee and manage related branches’ operational fleet matters to support the business.- Handle transient related customer service resolutions.- Develop and conduct customer service programs and QC processes.
**Job Description**:
SDS OPERATIONS (Transient)- Manage all transient related repair cost & recoverable damages, accidents and vehicle return, including its approvals.- Analyze and strategize vehicle disposals - based on age, mileage, condition, utilization and etc.- Oversee operations lead’s scheduling and job requirements. Lead and manage Operation Assistants’ movements, ensuring optimum performance and fairness.- Monitor and manage vehicle movement to ensure optimum business utilization.- Train and guide a team of Operations Assistants to deliver high standard of customer service.- Accountable for SDS fleet movement. Ensure all inventories are accounted for daily and/or monthly stock check.
SDS OPERATIONS (Loss-of-use)- Supervise and ensure operation staff adhere to workflow processes and operational conduct.- Ensure proper fleet management (maintenance, cleanliness & readiness) and accountability.- Monitor and administer all records for loss-of-use.- Lead and guide operation staff on all day-to-day requirements.
SDS OPERATIONS (Events)- Manage chauffeur drive and/or events requirements to ensure smooth operations from start to end.- Oversee and allocate required resources to ensure zero incident report as much as possible.- PIC for resource recruitment, training, and safety briefing. All are to be conducted prior to any event commencement.- Coordinate pre and post briefing with relevant stakeholders.- Ensure profitability for the event.- Whenever required for events; To plan, design and conduct customer service training and provide guidance to team members to ensure consistent service quality.
Others- Provide operational/admin support for projects/events.
Job Requirements- Minimum 3 years customer service experience (front-facing) & supervisory roles- Minimum Diploma in Business discipline- Class 3 Driver's License-
- Knowledge on common make and models of vehicles will be an added advantage
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