Guest Experience Intern

2 days ago


Bukit Merah, Singapore Habyt Full time

**About the job**

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place

As a Guest Experience Intern, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex properties (Cantonment Cluster), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.

**Your responsibilities will include**:

- Greeting guests and performing check-in and check-out duties
- Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay
- Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly
- Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.
- Monitoring and maximising room inventory to accommodate new sales leads and reservations
- Proactively encourage longer lengths of stay for in-house guests
- Proactively upsell to hit monthly team and individual targets
- Proactively looking for areas for development and improvement for yourself and others
- Updating guest data in the PMS and other IT systems as required
- Ensuring compliance with all SOPs and standards

**The skills, attitude, and experience we require are**:

- Pursuing or recently completed a diploma / degree in Hospitality, Hotel Management, or a related field, demonstrating a strong foundation in service-oriented disciplines
- Independent with exceptional customer service and teamwork skills
- Understand the importance of teamwork as well as individual contributing towards a common goal
- Excellent interpersonal, written, and verbal communication skills
- Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally
- Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems
- A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required

**Cluster Assignment and Rotation**:

- Cantonment Cluster: If assigned to this cluster, you will rotate between Cantonment, Novena, and Kada at Maxwell.

LI-YL1



  • Bukit Merah, Singapore Habyt Full time

    **About the job** Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real...


  • Bukit Merah, Singapore Habyt Full time

    **About the job** Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real...


  • Bukit Merah, Singapore Habyt Full time

    **About the job** Habyt is the largest flexible housing company globally, with a mission to provide access to housing anywhere, for everyone. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living concept. Our portfolio has reached 30,000 units in more than 50 cities spread across 3...


  • Bukit Merah, Singapore Link Hotel Singapore Pte Ltd Full time

    Position Summary: The Guest Service Agent/Executive plays a key role in ensuring positive guest experiences by providing exceptional customer service at all touch points of the guest's stay. **Key Responsibilities**: Check-In/Check-Out: - Greet guests upon arrival, assist with check-in procedures, and provide relevant information about the hotel's services...


  • Bukit Merah, Singapore Momentus Hotel Alexandra Full time

    To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. - To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests. - To...

  • Guest Service Agent

    1 week ago


    Bukit Merah, Singapore Link Hotel International Pte Ltd Full time

    Able to perform guest check-in/check-out and cashier duties - Ensure sufficient guest rooms and perform rooms block when necessary - Handling guest inquiries with knowledge and ensure the safety of customers - Manage customer satisfaction and handle complaints from guests - Coordinating with housekeeping and ensure the workflow is running smoothly - Prepare...

  • College Intern

    7 days ago


    Bukit Merah, Singapore Hewlett Packard Full time

    **What a College Intern - User Experience does at HP**: - Be a key member of the Print Solutions UX team. - Drive innovation and integration of new technologies and design language into projects and activities within the Print Design organization and with partner organizations within HP. - Participate in user research and interaction studies. - Gather and...

  • College Intern

    2 weeks ago


    Bukit Merah, Singapore Hewlett Packard Full time

    **What a College Intern - Software Experience Design does at HP**: - Be a key member of the Print Solutions UX team. - Drive innovation and integration of new technologies and design language into projects and activities within the Print Design organization and with partner organizations within HP. - Participate in user research and interaction studies. -...

  • Photography Intern

    2 days ago


    Bukit Merah, Singapore Monti - 1-Group Full time $18,000 per year

    Join 1-Group's award-winning marketing team and bring your creative eye to life at the forefront of Singapore's vibrant lifestyle and F&B scene. As a Photography/Content Intern, you will play a key role in capturing and producing visual content that brings our brand stories to life across a diverse portfolio of iconic venues and experiences. From...


  • Bukit Merah, Singapore UNFILTERED PTE LTD Full time

    We’re looking for a **Creative Design Intern** with a sharp eye, quick wit, and a passion for turning visual ideas into reality. If you're someone who enjoys designing and thrives in dynamic, social settings—we would love to have you onboard! This internship is a great opportunity for you if you are someone who’s not afraid to get hands-on with both...