
Developer Support Engineer
4 days ago
企業概要
IDaaSにおける急成長中のグローバルリーダー企業が、Developer Support Engineerを募集しています。
カスタマーアイデンティティSaaSソリューションの複雑なサポートサービスを提供する、テクニカルサポート経験者を募集しています。リージョナルサポートリードのもと、お客様と密接に連携し、ブレークフィックスサポート、運用保守、サポートサービスを提供します。このポジションは、当社とグローバルなお客様との長期的な関係に不可欠なものであり、起業家マインドをお持ちで速いペースで進む環境の中で働く情熱とエネルギーをお持ちの方の募集をお待ちしています。
職務概要
カスタマーアイデンティティSaaSソリューションを導入されたお客様のサポートとメンテナンス、技術的および非技術的なお客様の問題のタイムリーな解決
サポートチケットの運用管理
顧客との良好な関係の構築と維持、および最高レベルの顧客満足度の達成
スタートアップの雰囲気の中で、サポートチームの一員として、お客様の期待を超えるために必要なことは何でもすること
ビジネスおよび技術的な分析スキル、開発ライフサイクルの知識を活用し、複雑な問題を解決し、ベストプラクティスを推進すること
お客様の満足を得るために、社内の他部門と協力すること
応募資格 (必須)
2年以上のテクニカルサポートおよび/またはソフトウェア開発経験、または 2-5年以上の中規模から大規模のビジネスソフトウェア導入プロジェクトにおけるビジネスアナリストまたはテクニカルアナリストとしての経験
優れた分析能力と問題解決能力
複雑で難しいコンセプトを最小限の支援で短期で習得できるセルフスターター
複数の複雑なワークフローを素早く切り替える能力
問題の根本原因を効率的に特定するために、問題を基本的な構成要素に細分化する直感的な能力
顧客重視の姿勢で、常に一歩先を行く顧客擁護者であること
確かなコミュニケーション能力とプレゼンテーション能力を備えたチームプレーヤー
潜在的な問題に対して、機会を特定し、先手を打てる積極性
継続的に成長し、改善すべき点を探し、改善計画を立て、それを実行できること
日本語と英語での優れたコミュニケーション能力(書面及び口頭)
技術要件
ソフトウェア開発の基礎と一般的なアーキテクチャの知識
HTTP、暗号化、基本的なセキュリティの
- 念に関する知識
認証と認可の概念に関する理解
1つ以上の認証プロトコル/仕様の知識 (Oauth2、OIDC、SAML、WS-FED、LDAP、Azure ADなど)
少なくとも1つのプログラミング言語(理想的にはJavaScript)に習熟していること
シフト
24時間365日、優れたサービスを提供するために、週末のシフトに参加する必要がある場合があります。
勤務地 (いずれも可)
東京、大阪、名古屋、福岡、シドニー、メルボルン、シンガポール
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