Apac Security Control Center Supervisor

The APAC Security Control Center (ASCC) is responsible for supporting emergency and non-emergency events, researching regional and global affairs, incoming call mitigation, event dispatching and emergency notification services 24 hours a day, 7 days a week.

In an emergency situation, the ASCC directs and coordinates regional security assistance and support by providing technical and advisory assistance for the performance of essential operational services; the issuance of warnings of risks and hazards, dissemination of employee information, as well as serving as the central communication intake point for Global Security in APAC.

Personnel who work in the ASCC must be able to exercise critical thinking and sound judgment to facilitate communications and solutions to impacted personnel and their impacted business leadership; communicate accurately and efficiently with the highest level executives; problem solve a variety of potential hazards and crisis to ensure effective warnings are communicated.

**Roles and Responsbilities**
- Ensure all functions of the APAC Security Control Center are carried out in an efficient and effective manner whilst providing maximum security support
- Manage and coordinate security communications operations ensuring that security procedures are implemented and followed as per the ASCC Procedures (SOPs);
- Ability to perform well and maintain a high degree of professionalism and service on a routine basis, during emergency situations or under extreme pressure;
- Coordinate the daily development and dissemination of intelligence and operationally based reports to support our Global Security and regional business partners.
- Support 24/7 scheduling and coverage for the ASCC;
- Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise;
- Liaise with Regional Security Managers, Regional Intel, Regional Ops, Risk and Crisis Management and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner
- Develop a comprehensive working knowledge of all ASCC programs and procedures;
- Partner with and communicate with global security partners to conduct tactical security assessments as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats;
- Execute the design and implementation of project related security strategies, security policies/ standards and establish a concrete course of action for their implementation and review;
- Provide support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests across Asia Pacific
- Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards;
- Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security;
- Offer management and tactical guidance
- Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor and an Intel Analyst.
- Work as part of a rotating 8-hour shift schedule and ensure continuous functioning of the 24/7 center.
- Support development of policy, procedures and protocols for future ASCC operational and technological integrations
- or travel-related emergencies;
- Have a full understanding of the functions, roles and systems used at all sites, such as Security, Incident management & escalation, CCTV, etc
- Provides excellent support to regional guests and employees
- Perform other duties as assigned by ASCC Management staff or other approved Global Security management
- Assist in the effective implementation of the regional employee travel safety and security program
- Ensures proper distribution of notification via our Emergency Mass Notification System (i.e. Everbridge)

**Qualifications and Key Competencies You Should Possess**
- Minimum 3 years’ experience working with or in a Communications or Operations Center related operation
- Strong interpersonal skills
- Supervisory experience in a related field desired
- The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
- Strong verbal and written communications skills
- Ability to communicate effectively with all levels of personnel including key company executives
- Strong service/interpersonal skills especially during times of crisis
- Strong interest and familiarity with international current events
- Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
- Ability to make critical decisions, prioritize issues and initiate appropriate response with mínimal supervision
- Sense of urgency in a 24/7 work environment for quick response to critical developing issues
- Bachelor’s d