Monitoring Associate

4 days ago

Singapore Security Xchange LLP Full time

**Job Title**
- Monitoring Associate (Control Center Environment)-
**Job Type**
- Full time**Required Position**
- SSO**Location**
- West**Nearest MRT**
- Jurong East**Job Site Type**
- Commercial**Start Date**
- 06/03/2021**Shift**
- Rotating**Start Time**
- 08:30**End Time**
- 20:30**Salary**
- 2750**Pay**
- Gross**Payment Rate**
- Monthly**Preferred Nationality**
- Singaporean Preferred**Requirements**:
Job Description & requirements:

- To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- To monitor and respond to alarm signals within service level targets.
- To attend to customers’ enquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
- To ensure that standard operational procedures (SOP) are adhered to.
- To profile accounts based on account types and key priority accounts.
- To demonstrate strong work commitment and work ethics.
- To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
- To adhere to plan work schedule & be available for overtime during emergencies in short notice.
- Able to perform rotating 12hours shift work, 4 days a week
- You should possess at least GCE O Level / Nitec
- **Call center experience preferred**

**Benefits**
- Annual Leave 14 days
- Fully in door (Control Center Environment)

**Resume Requirement**
- Attach PDF resume at submission page

**Employer Name**
- SECOM Smart (Singapore) Pte. Ltd.

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