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Senior Executive

2 weeks ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, ambulance services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Senior Executive (Homecare)

RESPONSIBILITIES

**1. Customer Service**
- Support the team involved in providing frontline services, which includes assisting in managing clients’ and sponsors’ enquiries, complaints, feedback, identifying situations where clients/sponsors require additional attention, etc.
- Assist frontline in managing second-tier escalation in client management
- Report second-tier escalation in client management to Homecare Head/Manager when necessary
- Conduct relevant audits in areas of job scope
- Support the frontline staff in meeting homecare team’s daily key performance indicators

**2. Homecare Administration and Operations**
- Manage daily homecare operations, which includes administrative support, billing, payment, admissions, discharges, referrals, etc.
- Manage daily reporting and analysing statistics and data to meet/review revenue target.
- Purchase and monitor inventories of clinical and non-clinical items, such as clinical consumables, stationeries, IT equipment, etc.
- Handle all staff matters, such as claims, rosters, leave, work permit renewals, uniforms, etc.
- Conduct case coordination, such as rostering, multi-disciplinary meeting, referrals, etc.
- Assist with collaboration and liaise with internal and external stakeholders, such as IT, Finance, AIC, allied health services, etc.
- Assist with preparation of presentations, writing of proposals for tender, new initiatives, etc.

**3.Quality Management**
- Participate in quality improvement initiatives
- Comply with quality improvement audits and activities
- Lead quality improvement projects and initiatives
- Identify risks, mitigate and perform service recovery

QUALIFICATIONS

Diploma/ Bachelor's Degree