Core Operations

Citi's Legacy Franchises APAC / EMEA Regional Operations currently provides guidance and oversight across divestiture related separation activities / workstreams, tracking of key performance indicators and service levels across the 13 exit markets to ensure Citi maintains its franchise value while these markets are being divested.

Divestiture PMO lead will be responsible for the divestiture related activities within Core Operations & CitiPhone functions:
Driving the divestiture program (specific to process separation) across the 12 consumer markets focused on Core Operations and CitiPhone process workstreams and working with existing regional CitiPhone and Core Ops teams on:
Payment /Funds Transfer
Settlement & Reconciliation
Disputes & Chargeback
Client Communication reviews
IVR changes
Assessing training needs
He / She will also be accountable for ensuring effective risk management of the process of transition

Priorities include
Work closely with the business leads and Ops senior leadership to assist markets in delivering the Divestiture Process Separation checklist (especially high impact processes) across all the APAC and EMEA markets
Standardization and continuous improvement; more structured processes to build common standards and identify and share best practices across regions. Closer partnering with shared O&T functions to continue to drive optimization.
Responsible for project / program management and tools process adherence, training (if required) and delivery.
Drive standardization and collaboration across regions, to encourage reuse, consistency, and productivity. Lead best practice forums across Operations, fostering a culture of collaboration and stewardship, and maintaining regional Operations alignment across the exit markets
Provide ownership and oversight of updates to the strategic plan, management insights, Playbook and dashboards, determining what metrics to track, how they are to be measured, and the method in which data is tracked, stored and reported, facilitating decision-making across the executive team.
Ensure Project Management principles are maintained, delivered and applied a in compliance with corporate policy and best-practice standards.
Build consensus among cross-functional teams and influence decision making within senior-level audiences, working to resolve conflicts or potential risks.
Collaborate with stakeholders to ensure program scope definition meets business objectives.
Manage the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
Responsible for all change management initiatives and regional governance structure to manage all strategic changes related to divestiture

**Qualifications**:

- Between 8-15 years’ experience within Consumer business / operations, project management / transformation and/or include leading and executing impactful change programs.
Successful track record as a change leader in a large and complex environment.
Possess a track record of business transformation through strong execution and delivery. Having experience of planning and executing major divestiture programs will be an added advantage
Bachelor’s degree with further qualifications considered a plus.
Strong financial aptitude coupled with proven quantitative, analytical and strategic planning skills.
Fluent in English and ability to interact with senior management.
Attention to detail is paramount.
Strong process and project management experience.
Presentation skills
Teamwork (Cross functional teams cutting across geography)
Ability to engage and influence stakeholders at all levels within an organization
Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills.

**Requirements**:
Be creative and passionate, driven by a desire for innovation and creation of an amazing client experience - smart risk taking - outside the box thinking
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- **Job Family Group**: Customer Service
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- **Job Family**: Service
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- **Time Type**: Full time
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- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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