Lead, Care Concierge

1 week ago

Singapore Unity Denticare Full time

**About Us**:
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a chain of dental clinics and a family medicine clinic.
- You will lead the care concierge team in NTUC Health. You will lead the team towards customer service excellence by setting standards, designing and implementing training programmes, and doing quality audits. You will be a role model in demonstrating empathy to seniors and their family members who contact NTUC Health, in understanding their circumstances, and in recommending appropriate services to meet their needs.

**Responsibilities**:

- Lead the care concierge team in understanding and evaluating needs of customers, promoting the value of NTUC Health services, and facilitating enrolment to these services
- Work closely with various business units in NTUC Health to be equipped with comprehensive and updated knowledge of all NTUC Health services
- Attend to customers' enquiries and feedback from all channels and address any service feedback
- Track and monitor service standards of the care concierge team
- Attend partnership meetings and develop cross-referral processes with partners
- Support the development and training of a new enquiry-management AI tool
- Organise and participate in roadshows to promote NTUC Health services
- Stay up to date with industry and organisational developments

We warmly invite you to join us if you are:

- Patient and enjoy helping seniors and families
- Tech savvy and able to learn and use various IT systems
- Experienced in managing a team
- Passionate about customer service
- Proactive in suggesting process improvements
- Strong in written and verbal communication skills
- Meticulous, with a sense of urgency services

**Qualifications**:
Degree holder in any discipline

**Other Information**:

- Prior experience in customer service, hospitality or community care preferred
- Ability to speak a second language and dialects will be advantageous

  • Lead, Care Concierge

    1 week ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the...

  • Lead, Care Concierge

    2 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    **COMPANY DESCRIPTION** NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the...

  • Care Concierge Team Lead

    1 week ago

    Singapore Mindfi Full time

    **Responsibilities**: - Lead, mentor, and support a team of Care Concierge Executives, creating a nurturing atmosphere that encourages growth and empathy. - Own the Knowledge Centre and help articles for the Care Concierge, collaborate with different departments to ensure all help articles and team SOPs are up to date and in line with Product revisions. -...

  • Concierge Manager

    9 hours ago

    Singapore Montfort Care Full time

    COMPANY DESCRIPTION Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de...

  • Manager, Concierge Service

    2 days ago

    Singapore GREAT EASTERN Full time

    Manager, Concierge Service (Medical Care Concierge Team)Join to apply for the Manager, Concierge Service (Medical Care Concierge Team)role at GREAT EASTERN . **About The Job:**To lead and oversee customer service operations for triage and cashless processes, ensuring timely and accurate support to customers and providers while meeting performance and...

  • Care Concierge

    2 weeks ago

    Singapore ALLIED SEARCH PTE. LTD. Full time

    Reputable Community Healthcare Organisation - Monday to Friday, Office Hours - Great Career Opportunity and Exposure **As a Care Concierge, Service Quality (Community Settings), you will be responsible for the following duties**: - Serve as the Care Concierge, acting as the primary point of contact for residents’ next-of-kin. - Engage with caregivers and...

  • Care Concierge, Service Quality

    2 weeks ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Care Concierge, Service Quality

    1 week ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Care Concierge, Service Quality

    5 days ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Care Concierge, Service Quality

    2 days ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...