Vice President, Core Operations Transformation Manager

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.

**Shape your Career with Citi**

Citi’s **Wealth**brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as **Vice President**,**Core Operations Transformation Manager)** -**Hybrid** (Internal Job Title: Transaction Svs Sr Manager - C13) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
- We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

- Partner with the operations team, risk and control function and business partners to ensure seamless service delivery across Core Ops activities
- Provide effective oversight of third party / Citi affiliate activities, ensuring compliance with service level agreements and regulatory requirements while maintaining operational excellence.
- Identify and eliminate process inefficiencies, strengthening risk controls and synchronizing operational efforts with strategic priorities to achieve faster payment processing times, more reliable delivery performance and higher customer satisfaction in account services.
- Support the Core Operations function on overall expense management goals, including monthly expense plan and outlook as well as annual expense/budget planning
- Showcase Core Operations function using available data such as volume (MIS), trends, etc. and put together management slides deck communications
- Degree holder with about 7-10 years of substantial experience in Operations management
- Able to work independently and able to deliver under time constraints
- Ability to communicate enhancement and changes to processes/platforms with partners in technology and work to drive change
- Excellent written and verbal communication skills, especially under high pressure situations
- Meticulous and eye for details
- Excellent communication and interpersonal skills
- Good understanding of basic accounting, financial planning and analysis concepts
- Process Improvement skills
- Proficiency with Microsoft Office (MS access, MS excel, Power point)
- Project Management Skills

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job Family Group:
Operations - Transaction Services
- **Job Family**:
Transaction Capture Services
- Time Type:
Full time
- Most Relevant Skills

Please see the requirements listed above.
- Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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