User Support Specialist, HR Operations

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

**In-office locations: Singapore.**

**Remote location(s): Singapore.**
Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 5 years of experience working within a scaled environment.
- Experience in HR and/or compensation, benefit capacity, or relevant experience.

Preferred qualifications:

- Excellent problem-solving and analytical skills.
- Skilled negotiator and stakeholder management skills.
- Operational mindset to deliver services rigorously.

**About the job**:
The Google People Services, Operations function is the services and program management group within People Operations that makes HR stuff easy and intuitive for Googlers. Our global team optimizes people processes, from problem definition to execution. We partner with teams across People Operations and in engineering to bring innovation and technology to the way we attract, retain and grow Googlers worldwide. We focus on providing an amazing experience to past, present and future Googlers, and work in Google’s fast-paced environment to deliver 100+ operational services, manage the contingent workforce and implement HR programs across 70+ countries. Regardless of location or level of experience, members of the Operations team have the opportunity to create, develop and implement some of the most complex global operations around the world.

As a User Support Specialist (Compensation Operations), you will take ownership of the compensation process within HR Operations. You will be responsible for operating it reliably, and drive continuous improvements. In this role, you will perform core work (daily delivery of individual compensation packaes, data management and reporting, etc.), problem-solve for special cases, manage initiatives to improve existing, and roll out new processes/programs. This position provides an excellent opportunity to get a broad overview of People Operations at Google. You will have the opportunity to learn about a variety of People Operations processes and to interact with stakeholders in different teams within APAC and globally.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

**Responsibilities**:

- Manage new hire and transfer compensation processes in partnership with our Core Compensation team. Assume responsibility for operating processes reliably (including the daily delivery of individual compensation packages) and drive continuous improvements.
- Partner with cross-functional teams and key stakeholders to develop seamless processes, guidelines, and policies related to compensation operations.
- Define, collect, and analyze compensation operations metrics. Use insights gathered to scale existing processes for growing and/or changing user needs.
- Act as a representative for the user, surfacing relevant user feedback to partner support. Collaborate on initiatives to address user needs, including consulting on content, process, and policy improvements.
- Deliver operational excellence, in line with assigned service goals, identifying opportunities to improve and scale in order to elevate HR Operations across our hiring support team.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.