Current jobs related to Customer Success Manager - Remote - OrderEZ
-
Manager, Customer Success
2 weeks ago
Remote, Singapore Instructure Full timeCustomer Success is absolutely vital to our long-term success and profitability, helping our customers achieve their goals. Customer Success Managers at Instructure maintain customer satisfaction and deepen adoption through consultative approaches, problem-solving and providing resources and strategies that support customers as they grow with...
-
Customer Success Manager
22 hours ago
Remote, Singapore OpenAI Full time**About the team** Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise and OpenAI API. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an...
-
Senior Customer Success Manager
22 hours ago
Remote, Singapore Pros. Full timePosition Summary: The Senior Customer Success Manager is responsible for ensuring a competitively differentiated post-sales customer experience and driving our recurring revenue renewal process and results for all customers in North and South America. This role reports to the Senior Director, Global Customer Success and will be peers with our leaders...
-
Senior Manager, Customer Success
2 weeks ago
Remote, Singapore Pros. Full timePROS , Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...
-
Senior Manager, Customer Success
2 weeks ago
Remote, Singapore Pros. Full time $104,000 - $130,878 per yearPROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data...
-
Senior Manager, Customer Success
2 weeks ago
Remote, Singapore Trellix Full time**_Role Overview:_** Trellix is seeking to hire a Senior Manager, Customer Success - APAC. **Company Overview**: Trellix combines the best of two predecessors. We offer a fresh approach to ensure all remediation. This transformation embraces the incredible portfolio and talent of McAfee Enterprise and FireEye and sets us on the path to re-define the future...
-
Customer Success Manager
2 weeks ago
Remote, Singapore Triptease Full time**About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined...
-
Customer Success Manager
1 week ago
Remote, Singapore Triptease Full time**About our company** Triptease. We are a disruptive force in the tech space for online travel. Never one to shy from big challenges, we built our reputation on empowering hotels to stand up to the might of Online Travel Agents. We are uniquely positioned to help hotels in their greatest time of need. The world class data set we’ve been building, combined...
-
Associate Customer Success Manager
2 weeks ago
Remote, Singapore Pros. Full timeEveryMundo, A PROS Company ) is a global leader in airline performance marketing technology, currently extending to cater other industries including hospitality and events. We help our customers drive direct-channel growth with high-performance solutions. Our products increase traffic, improve conversion rate, enhance user experience, and drive brand...
-
Customer Success Manager 4
2 weeks ago
Remote, Singapore Hyland Software Full time**Overview**: - The Customer Success Manager 4 partners and drives the most complex enterprise customers to drive the most value from the company's products and services. This role will be responsible to own the customer journey post-implementation which will include maintaining strong partner relationships ensuring product adoption and stability reduce...
Customer Success Manager
2 weeks ago
Born from understanding, driven by experience.
Having spent 20 years in the F&B industry, we at OrderEZ have a comprehensive understanding of how things work in the space, and as a result, have developed an understanding of where improvements are most needed. It is this understanding that drives the desire to improve the overall F&B experience, and inspired the creation of OrderEZ itself.
OrderEZ is a suite of tools built for the operations of the food and beverage industry. We’ve tailored three tools for the industry (1) our procurement platform for cafes, bars, and restaurants, (2) our supplier tool, which provides inventory-aware sales, CRM and order management, and our (3) warehouse management solution which is robust enough for third-party logistics providers but simple enough for the owner-operator.
The Role
In this role you will support the client life cycle from sales and marketing through onboarding and onto engaged user. You will primarily own the onboarding experience and secondarily work with marketing and sales to help us build and execute a scalable success system that can manage 10x our current size. You’ll own client satisfaction, helping educate clients on how OrderEZ can help, as well as working through challenges when it can’t.
**The role will require you to**:
- Own the onboarding of new customers from first touch through to retention
- Serve as “boots on the ground” product expert and evangelist, from assisting sales efforts on demos to owning internal product training.
- Build and maintain business relationships with customers and relevant associated clientele/vendors to ensure OrderEZ fits their workflows and greater business needs
- Write engaging content that is informative, concise, and memorable to drive home how to use the product to its full potential
- Encourage product adoption through identification of pain-points and development of mitigation measures (direct outreach, group trainings, educational collateral, etc.)
- Identify and communicate where the product can improve, understanding and advocating for use cases and product adjustments to make OrderEZ work better for our clients.
- Support the sales and marketing teams across a wide swathe of business needs with a “how can I help” mentality
- Act with an owner’s mentality staying aware of and acting on opportunities
- Be flexible in your thinking and action
- Defend your key priorities - even in the face of competing requests
- Speak your mind and share ideas
- Live and breathe change management
- Operate effectively in a remote work environment
- Engage your inner empathy in dealing with people struggling through technology adoption
- View the product with “fresh eyes” so that new users feel encouraged and engaged not intimidated
We pride ourselves on being a forward-thinking team that is always looking for the next win We strive to create a great remote work environment and to ensure you have the tools necessary to succeed. Should you join us over at OrderEZ you will be supported and given the chance to take on bigger and bigger thingsYou’ll just have to work hard and go after them.
