Branch Operations Specialist Sg

2 weeks ago


Singapore CIMB Group Full time

**Responsibilities:
Strategy and Planning
- Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
- Exceptional time management, communication and excellent customer service skills.
- Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting a Good/Satisfactory rating.
- Ensure Branch operations quality, customers’ satisfaction and service excellence at all touchpoints.
- Ensure Key Performance Indication (“KPI”) & Key service index set by the bank are met. (eg 90% of customer served with 5-10mins)

Business Performance and Management
- Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage the cash activities at the branch.
- Attend to all customer enquiries on banking products and service promptly.
- Be customer obsessed and deliver excellent customer banking experience.
- Handles clerical and administrative duties.
- Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank.
- Keeping a clean desk policy and professional appearance.
- Be professional in engaging customers and always be courteous. (i.e. Greet, Service/Smile & Thank you)
- Handle currency, transactions and confidential information in a responsible manner. Maintaining and balancing cash drawers and reconciling discrepancy.
- Inform customers about bank products and services.
- To undertake any other duties which may be assigned by the Head of Department & supervisors from time to time.
- Perform the needed security checks e.g. keeping a look out for counterfeit, validate customers’ identities/signatures. If staff has detected any fraud, to follow the Bank’s protocol.
- Complete required daily tasks e.g. checking of advices/vouchers and balancing cash position.

People Management
- Monitors branch service, provide coaching and supervision to Officers to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
- Ensure staff are dressed professionally and branch premise is well kept and clean.
- To attend relevant courses for upskilling.

Compliance
- Comply with regulatory requirements, internal P & P, CSUGs & SOP.
- Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.

**Requirements:
**Qualifications**:

- Minimally, a Diploma holder

Technical/Functional Skills
- At least 1 year of tellering and/or branch banking experience
- Organisational skills
- Knowledge of proper cash handling procedures
- Attention to detail
- Strong mathematical skills

Personal Skills (Soft Competencies)
- Service-oriented
- Strong Communication skills
- Customer service oriented
- Team Player
- Meticulous
- Interpersonal skills



  • Singapore CIMB Group Full time

    **Responsibilities: Strategy and Planning - Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network. - Exceptional time management, communication and excellent customer service skills. - Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (“CSE”) targeting...

  • Operations Specialist

    17 hours ago


    Singapore Schroders Full time

    Join to apply for the Operations Specialist - SG - 526 role at Schroders Join to apply for the Operations Specialist - SG - 526 role at Schroders Get AI-powered advice on this job and more exclusive features. Job Summary This hire is responsible for coordinating the

  • Branch Manager

    6 days ago


    Singapore CHINA INTERNATIONAL CAPITAL CORPORATION (SINGAPORE) PTE. LIMITED Full time

    Branch Manager-Wealth Management Dept. **Job Responsibilities:** - Responsible for the day-to-day operation and management, including risk control, coordination with internal and external relationships. - Provide advice and setting guildlines on client service and operarion procedures, capable of servicing the large accounts and resolving complex...


  • Singapore FIELD TECH SERVICES LTD Full time

    The Branch Support Specialist is responsible for being the primary contact for branch management for all general benefit issues, resolution of payroll discrepancies, compliance reporting, uniform/equipment management, and unemployment claims. This hands-on position is responsible for branch-level administration. Work Location: In person


  • Singapore ING Full time

    **Job title**: Officer, Singapore Branch Operations** **Function**: Client Services Delivery** **Job Overview** This position is primarily responsible for handling current account opening, local MAS reporting and local SGD payment. **Key Responsibilities** - Internal and external client liaison - Receive and check current account/deposit opening...

  • Branch Supervisor

    6 days ago


    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** **Salary** $2,600 - $3,400 Per Month **Date Posted** 4 hours ago Additional Details **Job ID** 107174 **Job Views** 1 **Job Description**: Roles & Responsibilities - Can be an operation manager, supervisor, - Manage and supervise customer booking schedule and job assignment/appointment. -...


  • Singapore CIMB Group Full time

    **Responsibilities**: - Promote good service standard to client who visits branch - Greet and welcome walk-in customers - Ensure all customers are served within stipulated time - Facilitate and ensure smooth flow of traffic at Banking hall - Perform customers’ requests, transactions and concerns promptly and politely - Explain, up-sell and cross-sell...


  • Singapore RHB Banking Group Full time $40,000 - $80,000 per year

    Primary ObjectiveSupport Branch Operations Manager in daily operations of the branch, ensuring operational efficiency, compliance with regulations, and overall branch performance.Deliver exceptional customer service at Branches in accordance to internal service and operational guidelinesParticipate in implementation of any sales and service initiatives to...

  • Branch Executive

    6 days ago


    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $3,000 - $4,000 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 103686 **Job Views** 1 **Job Description**: Roles & Responsibilities You will play an integral part in achieving branch’s goals by providing excellent customer service to our customers...


  • Singapore TAISHIN INTERNATIONAL BANK CO., LTD. SINGAPORE BRANCH Full time

    Job Responsibilities 1) Maintain and compliance with the criteria for the appointment set out in the MAS Notice 622A at all time. 2) Lead, direct and control the activities of the Branch, profit centre and all the operations of the organisation. Responsible for the management and conduct of the business of the Branch. 3) Establish and oversee budgets,...