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Front Office Officer

3 weeks ago

Singapore Republic of Singapore Yacht Club Full time

Handles incoming and outgoing calls for the club, and converts any messages. All members and staff telephone numbers, addresses are confidential.
- Take messages and distribute them to the respective department when required.
- Logs all wake-up call requests and perform wake-up calls services.
- Possesses working knowledge of the reservation section. Takes same-day reservations and assist in taking future reservations for the officer in charge to follow up with a confirmation
- Maintains thorough knowledge of room rack rate, package plan, and discounts available for the Marina Lodge.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, day use, and special requests. Inform housekeeping on any defect reported by guests to ensure a job is done/repaired.
- Thoroughly understands and adheres to proper credit, cheque, and cash handling policy and procedures.
- Process guest check-in, ensure passport details are updated in the system, temporary RSYC is issue to guest with room number and payment mode.
- Posts file all guest charges according to the room number. Bucket check to be done in the afternoon to ensure posting is done correctly.
- Post all room telephone charges to the guest room bill daily.
- Handles member’s queries on their account and collects payments as when required and any amount more than $500 when Finance is not around, to keep it in jackpot safe and countersigned by both staff.
- Type of Club’s merchandise for sale,
- Reads and initials the pass-on logbook and occurrence book. Answers questions about events and activities within the club. Update activity board at 10 pm daily.
- Handle and process the booking of Mahjong rooms, control the issue of game sets. Collect Mahjong payment.
- Know and provide information on events being held in the Club
- Balances all-cash/credit for rooms and miscellaneous at the close of shift.
- Maintains the cleanliness and neatness of the front desk area and lobby.
- Issuing of visitor cards for non-members when required & keep a record.
- To perform any other duties as and when assigned by superior.

**Requirements**:

- Prior experience as a front office officer or receptionist is preferred.
- Training will be provided. Minimum GCE N level
- Professional and pleasant disposition.
- Good communication skills.
- Able to start immediately.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,400.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Parental leave
Schedule:

- Day shift
- Early shift
- Late shift
- Weekend availability
Supplemental Pay:

- Yearly bonus
Work Remotely:

- No