Itil Support Associate

1 week ago

Singapore U3 Infotech Pte Ltd. Full time

ITIL Support Associate(Singapore)

**Job Description**:

- At least 4 to 7 years of experience in Project Management, Customer Relationship Management, and Delivery Management.
Knowledge of the ITIL process, including some experience in managing customer Requests, Change, Maintenance, and Problem Management processes through exceptional communication, coordination, and planning
Experience owning Incident and Escalation processes, ensuring coordination and effective communication during minor/major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation
Confidence and skill in guiding discussions with customer stakeholders through verbal, and written communication, and formal presentations
Professional track record of creating, challenging, and improving processes and procedures
Experience coordinating with the technical team’s Case management and Telephony Management Platforms for multiple customers of various sizes
Passion and curiosity for learning new technologies and skills
Bachelors degree in Computer Science or a related field (preferred but not required; we value real-world experience)
Excellent written and verbal communication skills
Some industry experience in Case Management and cloud technologies.
ITIL V4 Certification mandatory.
Experience with Microsoft Office Products (Excel, Word, PowerPoint)

  • IT Transition Manager Itil

    2 days ago

    Singapore RESOURCE HUNT PTE. LTD. Full time

    **Position: IT Transition Manager** We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our Operations and looking for experienced and committed Transition Project Manager to be part of our Team Job Summary: - Transition of IT operations from...

  • IT Infra Manager

    1 week ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $6,500 - $8,500 Per Month**Date Posted** - 1 hour agoAdditional Details **Job ID** - 96993**Job Views** - 1Roles & Responsibilities **IT Infrastructure Manager (ITIL)** - ** Working Hours: Monday - Friday**: - ** Working Location: Central**: - ** Remuneration Package: Up to...

  • ITIL Service Delivery Manager

    4 days ago

    Singapore beBee Careers Full time

    Job Overview">We are seeking a highly skilled Service Delivery Manager to join our team. This individual will be responsible for providing technical support services to key accounts, ensuring adherence to contract requirements and KPIs, and handling other SLAs in the region as required.">Key Responsibilities">">Identify and troubleshoot technical issues,...

  • Senior Specialist, Service Management

    1 week ago

    Singapore JJ Consulting Services Full time

    Our Client is an established company in Singapore, who is seeking to recruit a **Senior Specialist, Service Management (ITIL).** **Senior Specialist, Service Management (ITIL)** The Senior Specialist Service Management (CSI) primary role is managing the Continual Service Improvement process with secondary focus on problem and monitoring event...

  • Therapy Support Associate

    4 days ago

    Singapore STROKE SUPPORT STATION Full time

    Roles and ResponsibilitiesWe are seeking a Therapy Support Associate to play a vital role in supporting therapists before, during, and after therapy sessions. This position is integral to the administration and operations of our department, contributing to a safe, effective, and efficient therapeutic environment.Clinical DutiesCarry out prescribed...

  • Therapy Support Associate

    5 days ago

    Singapore STROKE SUPPORT STATION Full time

    Roles & ResponsibilitiesOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out...

  • Therapy Support Associate

    4 days ago

    Singapore STROKE SUPPORT STATION Full time

    Roles & ResponsibilitiesOur Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical DutiesCarry out...

  • Service Delivery Manager

    2 weeks ago

    Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    You will front the Managed Services Operations with the lead from the Service Delivery Manager. Being a Technical Operations Manager requires a blend of technical knowledge, leadership, and project management skills. The role involves overseeing the technical infrastructure, managing a team of technical professionals, ensuring system reliability and...

  • Technical Support Associate

    4 days ago

    Singapore beBee Careers Full time

    Job Title: Technical Support AssociateAbout the Role:We are seeking a highly skilled Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical support to clients and internal stakeholders.Key Responsibilities:Troubleshoot production application flows to ensure end-to-end application or...

  • IT Support Officer

    4 days ago

    Singapore RECRUIT EXPERT PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is a leading provider of maritime energy solutions.Oversee the Microsoft 365 environment to ensure optimal performance, security, and reliability.Monitor system health, troubleshoot issues, and provide support to users both remotely and on-site when needed.Work with internal teams to improve user experience and assist with...