Manager / Assistant Manager (HSTg / National Gp

4 days ago


Singapore Ministry of Health Full time

**What the role is**
- The Agency for Integrated Care (AIC) is the appointed administrator for Healthier SG (GP track) and under the key function of GP engagement, manages the National GP Hotline. You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time. As a manager of this team, your key roles are to: 1) Work closely with stakeholders and the vendor for outsourced contact centre to ensure smooth transition of the GP Hotline from in-house team to the outsourced contact centre to support the GP clinics for their role in Healthier SG 2) Manage the outsourced contact centre for the GP hotline to ensure KPIs are met and that escalated cases are attended to promptly 3) Oversee the daily operations of the contact centre and ensure that service levels are met 4) Management of GP Enquiries Mailboxes and Feedback cases

**What you will be working on**

**What we are looking for



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