Assistant Area Manager

**Position Description
The Area Manager/ District Manager oversees the operations of a group of stores in a given area/district (between 8 to 12 outlet). He/she is responsible for developing business opportunities, managing the area's operational and service excellence plans. In addition, he/she oversees the order fulfilment processes for customers to ensure seamless customer experience across all channels. He/she is also responsible for driving the organisation’s innovation and productivity aspirations across the group of stores.

He/she operates in a fast-paced environment where he/she is required to attend to operational and service excellence issues across a group of stores with varied characteristics.

He/she promotes a positive working culture across the stores and drives the achievement of sales results.

He/she is energetic, adaptable, highly-driven and sales-oriented. He/she also possesses strong people management skills and is able to engage with management and key stakeholders.

**Specifically, this role exists to:
1. Develop business opportunities
- Analyse new market trends, business opportunities and market segments in global and local landscape
- Facilitate implementation of organisation strategies
- Operationalise and manage governance, risk and compliance within area/district
- Drive sales performance within area/district
- Research and analyse business opportunities
- Responsible for operations and profit of the Kiosk
- Mentored, coached and directed the OIC to maximize long-term sales profit
- Responsible of Controlled all P&L controllable
- Investigate any cash variance and take steps to identify the causes
- Report to Operations Manager in the event of any suspected irregularity due to theft, fraud etc
- Analyse product movement; Co-ordinate inter-transfer of products between outlets; Review standard order as and when necessary
- Review and analyse the sales, compare them, find the reason for increase or decrease and write a report with an action plan on how to improve
- Recommend sales improvement strategies to OM
- Assist Operation Manager on year end budgeting

2. Drive service excellence
- Develop service operations
- Optimise workforce for service excellence
- Manage partnerships for service excellence
- Develop a service recovery framework
- Manage service brand
- Lead with service vision
- Analyse service quality and customer satisfaction
- Handle customer complaints and help to recover customer confidence

3. Deliver operations excellence
- Manage and review store operations and processes within area/district
- Maintain and manage store facilities within area/district
- Integrate business continuity management into retail operations
- Manage crisis situations
- Develop or modify systems to ensure compliance with corporate governance and social responsibilities
- Lead setup of new stores
- Monitor and analyse sales records
- Allocate and monitor budget expenditure within area/district
- Conduct crisis assessment
- Review historical sales and market trends to forecast sales
- Oversee the overall operation of outlets and kiosks (9 ~ 12) under his/her charge.
- Maximize manpower resources through effective staff deployment and scheduling within the sales area under his/her charge
- Built and ensure compliance with all securities; workplace and food safety procedure and policies; sanitation; QSAV guidelines and all other relevant regulatory requirements
- Check and coach supervisors on Marketing / Promotion and Display Merchandising for individual outlets
- Prepare for the operation of new outlet after project handover together with Retail Specialist
- Investigate reasons for defective products and, if necessary, alert the Operations Manager on product recall and consult him for action
- File all Product Recall Reports; Co-ordinate with Operations Manager to replace the recalled stocks; Closely monitor customers’ reactions before and after product recall
- Conduct cash-product audit at least daily on a selected outlet(s)
- Conducted audit check to ensure compliance with Company’s policies and procedures (i.e. cash control, inventory, staff roster/attendance/punch card etc)
- Periodically conduct store operations review with Outlet Supervisor to review checklists and ensure proper execution of policies and procedures
- Complete the documentation of store observation in accordance with standard practice guidelines

4. Drive innovation and productivity aspirations
- Lead and motivate team to contribute to productivity improvement and innovation
- Conduct productivity diagnosis to recommend areas of improvement
- Develop an action plan to implement productivity and innovation initiatives
- Facilitate implementation of productivity and innovation initiatives
- Evaluate potential ideas that may contribute to productivity improvement and innovation
- Responsible of launched execution on new products and processes
- Conduct formal “store walks” to ensure that outlet conditions, cus