Technical Team Lead

4 days ago

Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

**Highlights**:

- **Health Insurance, Dental Benefits, Birthday Incentive, Transport Allowance/Reimbursement**:

- **AWS + Performance Bonus + Transport + HP**:

- **Friendly environment**

**Responsibilities**:

- Oversee the whole process of service cum maintenance workflow
- Front line contact with client representatives on all service/maintenance related issues
- Lead a team of service team members
- Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
- Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
- Manage day-to-day client interactions and expectations for optimal results
- Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
- Possess a knowledge base of each client's business, organization and objectives
- Be responsible for operationally managing multiple aspects of the team.
- Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
- Perform a wide variety of technical and non-technical tasks

**Requirements**:

- Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
- Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
- Technology savvy (hardware & software)
- Excellent problem solving skills
- Strong verbal and written communication skills
- Must be a team player
- Customer service and business orientated with good initiative and adaptability

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Health insurance

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

**Experience**:

- Security Systems: 3 years (preferred)

License/Certification:

- Singapore passport (preferred)

Work Location: In person

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