Associate

2 weeks ago

Singapore WTW Full time

**The Role**

Overview of the role:

- Responsible for managing global benefits management (GBM) customer relationships in Health & Benefits
- Define the scope of the methodology and proposal preparation and consulting contracts.
- Work closely with Global Benefits team for deliverables and following global operating guidelines for the clients respectively
- Project management of GBM clients, guaranteeing delivery on time, within budget and with high quality
- Manage H&B vendor renewals and negotiations
- Design efficient plan designs and funding arrangements that fit client’s needs
- Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
- Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
- Provide annual benchmarking comparison relating to H&B clients
- Internal system updates relate to benefits matters
- Analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); development of performance indicators for monitoring results
- Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.
- Support and participation in existing clients’ renewal or remarketing exercise which includes but not limited to the following, whilst keeping Consultants abreast in overall progress:
- Work with consultants to design efficient plan designs that meets clients’ needs when required
- Prepare quotation slips based on clients’ needs and invite vendors to participate for remarketing when required
- Negotiate and secure competitive price with vendors
- Prepare report based on standard GBM templates
- Upon renewal instructions from clients, prepare placement slips and send placement instructions to vendors

**The Requirements**
- Meet requirements of the following including: M5, M9, HI, ComGI, BCP, PGI
- 1-3 years experience in a Health & Benefits brokerage role
- Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
- Excellent ability to communicate effectively with a strong focus on customer service
- Good oral and written communication skills
- Deep knowledge of the Singapore vendor marketplace
- Technical proficiency in Singaporean employee benefits
- Broad understanding of compliance issues related to local legislation
- Proficiency in Microsoft Office (especially Excel and Word);
- Proficiency in English language

Competencies
- Client Focus
- Influence and Selling
- Results Focus
- Collaboration
- Thought Leadership and Innovation

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.

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