Area Supervisor

2 weeks ago

Singapore pet lovers centre Full time

As an Area Supervisor, you will help create excitement about the products that the Company
- carries, providing the right solutions and getting products into the hands of the Company’s valued
- customers.
- Being part of the retail team, you must understand the business objectives and the importance of having the ability to deliver a company customer service & shopping experience that is a cut above the rest.

Your roles & responsibilities include:
- Manage the day-to-day business operations of a cluster of retail stores-
- Supervise Store In-Charge to ensure smooth business operations at the retail stores-
- Ensure daily and timely banking-in of sales proceeds-
- Ensure store security devices are in good working order-
- Ensure staff are trained in all aspects of product, sales and customer service-
- Ensure workplace safety for customers, staff and pets-
- Ensure that all small animals in the store are well taken care of and in compliance with AVA guidelines-
- Ensure that stocks are replenished leaving no shelves empty-
- Ensure proper housekeeping is done to create a pleasant shopping experience / store ambience-
- Ensure the deployment of manpower is carefully and properly administered-
- Ensure store readiness in preparation for store audit and mystery shopper audit-
- Manage and administer store / facilities repair work / store renovation work-
- Manage ad-hoc / periodic stock-take and/or stock-count exercise when required-
- Perform store visits and conduct daily line-check to ensure consistency of our corporate branding and store image-
- Responsible for hitting sales target / KPIs in line with business objectives-
- Responsible for visual merchandising and inventory management-
- Responsible for customer satisfaction and service recovery-
- Monitor and review staff’s work objectives or goals and his or her overall contribution to the organization-
- Keep abreast of product knowledge through continuous learning-
- Accountable for cash shortage, stock losses and stock variances-
- Adhere to all the retail SOP, company’s policies, processes and procedures-
- Handle and resolve staff issues / grievances-
- Plan staff duty roster-
- Handle and administer staff time management system-
- Any other duties / tasks / projects as assigned.- Job Functions-:
- Retail HQ- Job Type-:
- Permanent- Location-:
- Singapore

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