International Connectivity Support Specialist

6 days ago

Singapore CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD. Full time

**Job Summary**:
Own day-to-day support for our **cross-border connectivity**business (e.g., IPLC/IEPL, IP Transit, data services) across ASEAN. You’ll liaise with HQ solution teams, prepare overseas quotations/solutions, coordinate pre-sales and delivery, and keep billing/settlement and procurement flows on track.

**Key Responsibilities**:

- **HQ & Regional Liaison**:Coordinate with HQ Global Solutions Center; plan and track outbound connectivity support for ASEAN.
- **Pre-sales Support**:Shape cost-effective solutions and overseas resource quotations; provide basic enablement/training to country teams.
- **Project & Delivery**:Support pre-sales, in-delivery project administration, timeline tracking, and multi-party coordination until handover.
- **Monthly Settlement**:Compile monthly service/billing settlement for outbound fixed network and other overseas entities.
- **Procurement & Payments**:Raise PR/PO requests and verify subsequent invoices/payment information with finance.
- **Quality & Reporting**:Consolidate requirements/risks early, monitor progress, and produce concise status/closing reports.
- **Collaboration**:Provide ad-hoc solution/technical support to country solution engineers; share best practices.
- **Other tasks**as assigned by the department.

**Requirements**:

- **Education**:Bachelor’s degree or above in **Telecommunications, Internet/IT, Electronics, Network Engineering**or related.
- **Experience**:3+ years**in telecom technical support / international connectivity / system integration delivery.
- **Technical Knowledge**:
Strong grasp of **operator network architecture**and core protocols (IP/MPLS, transmission).
Experience with **dedicated lines**(IPLC/IEPL), IP Transit, large campus networking or integration projects is a plus.
- **Skills**:
Solid **project coordination**; comfortable managing multiple stakeholders and timelines.
Able to prepare **technical proposals, requirements docs, bids**, and clear status reports.
Proficient with Excel/PowerPoint and internal workflow tools (PR/PO, CRM, ticketing).
- **Language**:Fluent in Mandarin and English**— required to work with China-based product/engineering teams and suppliers, and to review Chinese technical/contract documents.
- **Attributes**:Customer-centric, detail-oriented, rigorous and accountable; proactive, collaborative, and open to **short business travel**.

**What You’ll Gain**:

- End-to-end exposure to **cross-border telecom**(from solution to settlement).
- Direct collaboration with **HQ global solutions**and ASEAN country teams.
- A platform to grow into **solution delivery / commercial operations / regional PM**roles.

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