Fulfilment Warehouse Manager

23 hours ago

Singapore Ninja Van Full time

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started We have much room for improvement and many ideas that will further shape the industry.

**Responsibilities**:

- Manage end-to-end warehousing and fulfilment operations, ensuring that the warehouse runs smoothly and at peak efficiency by supervising, organizing, directing, and training team of warehouse associates and establishing, monitoring, and managing operational goals
- Ensure all B2B and B2C orders are fulfilled (picked, packed and dispatched) accurately within the agreed SLA
- Review and prepare workflow, manpower and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met
- Participate in warehousing design, establish and implement warehouse management procedures, quality control processes and various indicator systems, be responsible for the KPI of warehouse operations
- Implement and improve the warehouse's rules and regulations, standardize operating standards and processes, allocate human resources reasonably, and monitor each job on the warehouse site; improve work efficiency, plan budgets, and reduce costs
- Use a system software to keep records, edit, and manage the inventory flow in the fulfillment center
- Manage arrangements with internal and external delivery partners to ensure that orders are dispatched on time and accurately to customers;
- Optimize warehouse operations via continuous improvement and implement cost-saving measures
- Work with internal stakeholders including product team, regional operations, project, business development teams to ensure that system and process gaps are flagged, and that process changes are implemented effectively in the warehouse;
- Develop and execute on project-based, ad-hoc solutions arising from client requests (e.g. campaign sales picking)
- Communicate policies to Associates and act as the primary information source for the team, maintain compliance, consistency, and taking corrective action when needed
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations

**Requirements**:

- Diploma or Degree holder with 3-5 years experience in a leadership role in warehouse operations
- Understanding of eCommerce fulfillment operations (B2B/B2C) and best practises
- Prior experience with QHSE, continuous improvements, and/or setting up new warehouse operations will be advantageous
- Strong command of control and able to lead by example
- Highly organised and responsible
- Meticulous, process driven and able to work with data
- Proficient in MS Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
- Proficient in Warehouse Management System

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