Product Manager eCommerce Fulfillment

1 day ago

Singapore MXHL PTE. LTD. Full time
About uParcel:
Founded in 2015 as Singapore's first on-demand delivery company, uParcel prioritizes same-day delivery experiences through AI-driven optimization, clustering, and routing technologies. The company offers last-mile delivery, real-time tracking, API integrations with major e-commerce platforms, and integrated warehousing and inventory fulfillment services.
Role Overview
As a Product Manager - eCommerce Fulfillment & Deliveries, you'll spearhead the strategy and execution of uParcel's warehouse fulfillment and delivery products. You'll bridge customer needs and operations, leverage platform integrations, and drive seamless, high-efficiency fulfillment and delivery solutions tailored to e-commerce clients.
Key Responsibilities
1. Product Strategy & Roadmapping
Define and maintain product roadmap for warehouse fulfillment and last-mile delivery services, including same-day, scheduled, and express options.
Lead discovery on real-time tracking, API features, and platform integrations, such as Shopify, Shopee, Lazada, TikTok Shop, and WooCommerce
2. Customer-Centric Product Design
Work with e-commerce merchants to understand pain points-from order management and inventory to delivery scheduling-and translate insights into feature enhancements.
Define and refine APIs that enable seamless order flow from merchants' stores into uParcel's IMS (Inventory Management System)
3. Cross-functional Collaboration
Collaborate with engineering on delivery algorithms, routing optimization (real-time pickup and clustering), and tracking interfaces
Partner with operations and warehouse teams to evolve storage, packing, and fulfillment, including cold-chain and temperature-controlled workflows
4. Data-Driven Performance Monitoring
Define success metrics: fulfillment speed, delivery reliability, tracking accuracy, integration uptime, and customer satisfaction.
Analyze performance and iterate to improve operational efficiency, reduce fulfillment time, or scale capacity.
5. Market & Competitive Insights
Stay current on logistics and e-commerce trends in Singapore and APAC, particularly same-day delivery innovations and emerging platform integrations.

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