Customer Solutions Coordinator

1 week ago

Singapore Marshall Cavendish Education (MCE) Pte Ltd Full time

Company

Marshall Cavendish Education (MCE) Pte Ltd

Designation

Customer Solutions Coordinator

Date Listed

08 Jul 2025

Job Type

Entry Level / Junior Executive
- Free/ProjPart/Temp

Job Period

Immediate Start, For At Least 2 Months

Profession

Customer Service / Communications

Industry

Public Service / Education / Publishing

Location Name

New Industrial Road, Times Centre, Singapore

Address

1 New Industrial Rd, Singapore 536196

Map

Allowance / Remuneration

$1,400 - 1,600 monthly

Company Profile

Marshall Cavendish Education (MCE) is a global education solutions provider dedicated to nurturing the joy of learning and preparing students for the future. We believe the best way to do so is by simplifying learning and listening to the needs of schools, teachers, students, and parents. We make our world-class educational content more accessible through a seamless experience that integrates print and digital resources.

We provide holistic and end-to-end solutions customised to the school's requirements, with professional development to help educators implement the curriculum. MCE has worked with ministries, policymakers, educators, and parents in over 85 countries, designing education solutions in 14 languages for Pre-K to 12.

**Job Description**:
**Summary**
Are you someone who takes pride in delivering exceptional service? Do you enjoy solving problems, keeping things organised, and making people smile? If that sounds like you, we’d love to meet you.

We’re on the lookout for a temporary Customer Solutions Assistant—someone who is friendly, detail-oriented, and ready to make a difference in our customers’ day. You’ll be the crucial link between our team, warehouse, and customers, ensuring everything runs smoothly from order to delivery.
- **What You’ll Be Doing**:

- Process customer orders quickly and accurately, making sure nothing falls through the cracks.
- Coordinate with our warehouse to ensure smooth and timely delivery.
- Manage backorders and handle returns (we like to keep things efficient and fuss-free).
- Send out payment links and make sure billing is accurate.
- Make sure records are always up to date and accessible.
- **What We’re Looking For**:
**Your Superpowers**
- A warm, positive attitude with a true customer-first mindset.
- Strong attention to detail—you spot things others might miss.
- Able to juggle multiple tasks in a fast-paced environment (especially during peak periods).
- A reliable team player who can also work independently when needed.
- Tech-savvy and organised—proficient in Microsoft Word and Excel.
- Great communication and people skills—you know how to keep things clear, kind, and professional

**Languages**
- Mandarin: You can comfortably liaise with Mandarin-speaking customers.

Application Instructions

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