
Senior Patient Service Associate
2 weeks ago
The Senior Patient Service Associate (Assistant Supervisor/ Supervisor) assists the block and wards nursing supervisors to perform administrative cum operational duties, including leading and managing a team of Patient Service Associates (PSAs).
- Job Description
- 1. Orientates and precepts new PSAs
- 2. Supervises new and junior PSAs
- 3. Oversees PSAs’ leaves, roster, coverage, claims and daily operations
- 4. Conducts learning need analyses for his/her team of PSAs
- 5. Collaborates with wards supervisors in conducting TPM to his/her team of PSAs
- 6. Conducts and chairs PSAs meetings
- 7. Conducts UAT testing and evaluation of PSA related system, new IT system specification gathering and training
- 8. Writes minutes of meetings as assigned by nursing supervisors
- 9. Assists the senior nursing supervisors in providing administrative and operational support. He/She will coordinate ward projects and collate information as and when required.
- 10. Assists in the yearly collation of OOE (Other Operative Expenditure) and CAPEX (Capital Expenditure).
- 11. Monitors the following operational indicators and reports to nursing supervisors accordingly:
- Consumables charging
- MRMS (Medical Records Management System) - checking in and checking out of medical records. Scanning of patient’s discharge notes into C.doc
- Bill-upon-discharge status
- Treatment category accuracy in the Daily Census Reports
- Patients’ Hospital diagnoses are entered upon admissions
12. Participates in quality improvement activities.
- 13. Participates in workgroups and committees as assigned.
- 14. Performs any other duties and expanded roles as assigned by the Nursing Supervisors.
- 15. Plans roster for PSA**Requirement**
- A minimum 2 years of working experience as Senior Patient Service Associate
- Diploma level qualification preferred
- Relevant experience in healthcare institution preferred.
- Good interpersonal and communication skills.
- A good team player.**Job Family**
- Ancillary**Working Location**
- IMH (North-East)**Working Hours**
- Office Hours**Education Level**
- O-Levels, A-Levels, Diploma
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