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Concierge

2 weeks ago

Singapore Mandarin Oriental Hotel Group Full time

**Responsibilities**:

- Attend to guest’s request for travel and transport arrangements, air ticketing/sightseeing tours, lost luggage inquiries and other reasonable Concierge duties and services
- Do outside errands / taking of guests to destinations (eg clinic /shops etc)
- Well informed on all activities within hotel
- Handle mail & postal enquiries
- Handle incoming and outgoing items both for hotel and city guests
- Co-ordinate with Front desk colleagues for the fast removal of baggage from rooms and upon arrival
- Supervise and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
- Maintain complete and readily accessible files and records necessary for effective operations and future references
- Oversee the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests
- Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
- Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
- Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
- Well-versed with Mandarin Oriental Hotel Group goals and information.