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Customer Success Manager
2 weeks ago
**About the Opportunity**
Join our passionate and talented team, where you'll discover a balanced work environment that truly values our exceptional employees. Ignite your passion for tech and innovation, and together, let's make an impact that resonates throughout the industry
**Where You Will Make a Difference**
- Work with new and existing clients and implement best Customer Success practices to ensure efficient onboarding and adoption of Revizto's across their projects
- Partner with Account Managers to manage client relationships, engage on new opportunities during the pre-sales phase and drive client renewal processes for all assigned clients
- Provide technical support when required and liaise with the Support Team to address and resolve client issues effectively
- Leverage your expertise to improve existing internal documentation as well as client-facing materials as needed
- Deliver technical presentations at industry events, webinars, and e-learning courses
Be prepared to travel approximately 30% of the time
**Who You Are**
- A minimum of 7 years of combined education and work experience, including at least 2 years in BIM, VDC, or Construction Technology roles, with a preference for backgrounds in Architecture or Civil Engineering
- Experience with Enterprise SAAS client engagements in a Customer Success, Consulting or Account Management capacity
- Proficiency in industry-relevant software such as Revit, Navisworks, AutoCAD, and Solibri
- Excellent interpersonal and communication skills, fluent in English, any other language a strong plus
- Capability to adapt and enhance digital workflows for the AEC industry across various scopes
- Deep understanding of the local market
- Ability to tailor communication and strategy to meet the needs of diverse audiencesStrong motivation to continuously learn about industry technology to contribute to ongoing development
**Why Join Us**
- Fully Remote Work, based in Singapore
- Awarded **Best Managed Company of Switzerland **by Deloitte in 2024
- Bi-Annual Company Wide Trips (2023 Armenia 2025 Switzerland and more to come)
- High Flexibility
- Employee-Focused Culture
- Innovative and Collaborative Team
- Great Working Conditions
