Senior Executive/executive, Dormitory Operations

7 days ago

Singapore SEATRIUM (SG) PTE. LTD. Full time

**Job Summary**:
The Executive / Senior Executive will support the Dormitory Manager in ensuring smooth day-to-day operations across facilities, resident engagement, and compliance. The role involves hands-on supervision of service providers, coordination with contractors and authorities, and timely handling of resident matters. The incumbent will also ensure all statutory and licensing requirements are met while maintaining a safe, secure, and conducive living environment for residents.

**Key Responsibilities**:
**1. Facilities & Maintenance**:

- Conduct daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
- Manage repair and maintenance works, cleaning, pest control, and landscaping services.
- Coordinate security and safety matters with service providers and ensure readiness of rooms/assets.
- Monitor contractor performance and escalate issues to Dormitory Manager where required.

**2. Resident Engagement & Welfare**:

- Manage resident check-in/check-out, room allocations, and occupancy records.
- Handle resident grievances, complaints, and welfare concerns in a timely and professional manner.
- Support health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).
- Conduct onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.

**3. Compliance, Reporting & Administration**:

- Coordinate SHERP reporting and submissions to relevant authorities.
- Prepare weekly activity reports, occupancy dashboards, and incident summaries for management review.
- Support regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).
- Monitor and enforce House Rules, including addressing violations and issuing notices where necessary.
- Assist in reviewing and improving operational SOPs and processes for greater efficiency.

**4. Emergency & Incident Response**:

- Respond promptly to incidents, emergencies, and medical situations, escalating when necessary.
- Participate in dormitory drills, safety briefings, and emergency preparedness activities.

**5. Partnerships & Collaboration**:

- Liaise with employers, subcontractors, and service providers on dormitory-related matters.
- Build and maintain effective relationships with stakeholders, including government agencies and authorities.
- Work collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations.

**Qualifications & Requirements**:

- Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.
- 2-4 years of relevant working experience, preferably in dormitory/hostel/facilities management.
- Strong interpersonal and communication skills to engage with residents, employers, and service providers.
- Good problem-solving, decision-making, and crisis management abilities.
- Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.
- Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.
- Fire Safety Manager certification is an advantage.
- Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.

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