Senior Executive/Executive, Dormitory Operations
7 days ago
The Executive / Senior Executive will support the Dormitory Manager in ensuring smooth day-to-day operations across facilities, resident engagement, and compliance. The role involves hands-on supervision of service providers, coordination with contractors and authorities, and timely handling of resident matters. The incumbent will also ensure all statutory and licensing requirements are met while maintaining a safe, secure, and conducive living environment for residents.
Key Responsibilities1. Facilities & Maintenance
Conduct daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.
Manage repair and maintenance works, cleaning, pest control, and landscaping services.
Coordinate security and safety matters with service providers and ensure readiness of rooms/assets.
Monitor contractor performance and escalate issues to Dormitory Manager where required.
Manage resident check-in/check-out, room allocations, and occupancy records.
Handle resident grievances, complaints, and welfare concerns in a timely and professional manner.
Support health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).
Conduct onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.
Coordinate SHERP reporting and submissions to relevant authorities.
Prepare weekly activity reports, occupancy dashboards, and incident summaries for management review.
Support regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).
Monitor and enforce House Rules, including addressing violations and issuing notices where necessary.
Assist in reviewing and improving operational SOPs and processes for greater efficiency.
Respond promptly to incidents, emergencies, and medical situations, escalating when necessary.
Participate in dormitory drills, safety briefings, and emergency preparedness activities.
Liaise with employers, subcontractors, and service providers on dormitory-related matters.
Build and maintain effective relationships with stakeholders, including government agencies and authorities.
Work collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations.
Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.
2–4 years of relevant working experience, preferably in dormitory/hostel/facilities management.
Strong interpersonal and communication skills to engage with residents, employers, and service providers.
Good problem-solving, decision-making, and crisis management abilities.
Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.
Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.
Fire Safety Manager certification is an advantage.
Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.
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