Senior Executive/Executive, Dormitory Operations

2 weeks ago

Singapore SEATRIUM (SG) PTE. LTD. Full time $60,000 - $120,000 per year
Job Summary

The Executive / Senior Executive will support the Dormitory Manager in ensuring smooth day-to-day operations across facilities, resident engagement, and compliance. The role involves hands-on supervision of service providers, coordination with contractors and authorities, and timely handling of resident matters. The incumbent will also ensure all statutory and licensing requirements are met while maintaining a safe, secure, and conducive living environment for residents.

Key Responsibilities
1. Facilities & Maintenance

  • Conduct daily inspections of rooms, common areas, and facilities; ensure defects are promptly rectified.

  • Manage repair and maintenance works, cleaning, pest control, and landscaping services.

  • Coordinate security and safety matters with service providers and ensure readiness of rooms/assets.

  • Monitor contractor performance and escalate issues to Dormitory Manager where required.

2. Resident Engagement & Welfare

  • Manage resident check-in/check-out, room allocations, and occupancy records.

  • Handle resident grievances, complaints, and welfare concerns in a timely and professional manner.

  • Support health, hygiene, and welfare initiatives (e.g., medical alerts, engagement programmes, events).

  • Conduct onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.

3. Compliance, Reporting & Administration

  • Coordinate SHERP reporting and submissions to relevant authorities.

  • Prepare weekly activity reports, occupancy dashboards, and incident summaries for management review.

  • Support regulatory inspections, audits, and licensing compliance (FEDA, MOM, SCDF).

  • Monitor and enforce House Rules, including addressing violations and issuing notices where necessary.

  • Assist in reviewing and improving operational SOPs and processes for greater efficiency.

4. Emergency & Incident Response

  • Respond promptly to incidents, emergencies, and medical situations, escalating when necessary.

  • Participate in dormitory drills, safety briefings, and emergency preparedness activities.

5. Partnerships & Collaboration

  • Liaise with employers, subcontractors, and service providers on dormitory-related matters.

  • Build and maintain effective relationships with stakeholders, including government agencies and authorities.

  • Work collaboratively with Tenancy Management, Security, and Housing HQ to resolve issues and ensure smooth operations.

Qualifications & Requirements

  • Diploma / Degree in Business Administration, Facilities Management, Hospitality, or related disciplines.

  • 2–4 years of relevant working experience, preferably in dormitory/hostel/facilities management.

  • Strong interpersonal and communication skills to engage with residents, employers, and service providers.

  • Good problem-solving, decision-making, and crisis management abilities.

  • Proficient in MS Office (Excel, Word, PowerPoint) and familiar with digital reporting tools.

  • Possess BizSafe Level 2 or Safety Officer Level B certification and above is an advantage.

  • Fire Safety Manager certification is an advantage.

  • Willing to perform shift duties or be on standby for emergencies to support 24/7 operational continuity.

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