[lps] Client Success Partner

**General Information**:

- Req #- WD00076093- Career area:
- Services- Country/Region:
- Singapore- State:
- Central Singapore- City:
- SINGAPORE- Date:
- Friday, December 6, 2024- Working time:
- Full-time**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).-
**Description and Requirements**:
You will:

- **Develop a deep understanding of client needs and objectives**:
- Conduct thorough onboarding to understand clients' business goals, challenges, and key performance indicators (KPIs).
- Proactively identify opportunities to leverage our services to address client needs and drive business value.
- Maintain regular communication with key client stakeholders to build rapport and stay informed about evolving needs.
- **Drive adoption and utilization of our services**:
- Develop and execute adoption plans tailored to each client's specific requirements.
- Provide ongoing training, support, and guidance to ensure clients maximize the value of our services.
- Monitor service utilization and identify areas for improvement.
- Proactively address any roadblocks or challenges hindering adoption.
- **Identify and pursue expansion opportunities**:
- Develop a deep understanding of our product roadmap and identify opportunities to upsell or cross-sell relevant services.
- Collaborate with sales and product teams to develop and present compelling expansion proposals.
- Negotiate and close expansion deals that deliver mutual value.
- **Secure timely renewals and minimize churn**:
- Proactively manage the renewal process, ensuring clients are satisfied with our services and understand the value they deliver.
- Identify and mitigate any potential churn risks.
- Negotiate and secure renewal agreements that meet both client and company objectives.
- **Oversee service delivery and ensure client satisfaction**:
- Act as the primary point of contact for service-related inquiries and issues.
- Collaborate with internal teams to ensure timely and effective resolution of client issues.
- Monitor service performance and identify areas for improvement.
- Proactively gather client feedback and identify opportunities to enhance service delivery.

You Bring:

- MBA or Bachelor Degree in Computer Science, Information Technology, or a related field
- With 20 years of proven success in client success, account management, or service delivery roles, preferably within a Systems Integrator, technology or SaaS company
- Experience with CRM software (e.g., Salesforce) and project management tools
- Ability to build rapport and establish trust with senior-level client stakeholders
- Ability to translate technical concepts into business value and articulate the ROI of our services
- Excellent communication and presentation skills
- Strong problem-solving and analytical skills
- Proactive and results-oriented

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE