Analyst, Euc

2 weeks ago

Singapore NCS Full time

**Analyst, EUC & Svc Desk**:
**Date**:25 Apr 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

**_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._**

**As a**Service Quality Executive**, the broad area of your job responsibilities will cover the following**:
**Key Responsibilities**:

- Quality and Performance Support
- Assist in implementing best practices to enhance service delivery.
- Collaborate with team leads to enhance service quality standards across operations.
- Enhance process improvement by identifying issues, sharing insights, and proposing solutions.
- Support For Internal Communication Activities
- Draft and format internal messages, updates, and newsletters to share operational information within the team.
- Prepare simple visuals or EDMs under guidance to communicate process changes or team updates.
- Coordinate content input with team leads for timely posting on internal platforms.
- Team Engagement and Morale Support
- Coordinate engagement activities like staff recognition, video productions, well-being initiatives, and town hall meetings.
- Assist with implementing gamification and team activities to enhance team bonding and create a positive work environment.
- Organise small campaigns, such as service excellence highlights, events, or team challenges.
- Track campaign participation, gather feedback, and collaborate with teams to enhance awareness.

**Requirements**:
**Qualifications**:

- Preferably 1 year of experience in Service Quality Assurance, Team Engagement, Internal Communications with relevant Diploma
- Energetic, fun-loving personality with a flair for creative engagement
- Strong writing, storytelling, and editing skills to engage diverse audiences, with the ability to work independently.
- Passionate about enhancing employee experience and the impact of effective communication.
- Knowledge of podcasting, video content creation, or social media content for internal communication is an advantage.

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