Executive, Membership Relations

2 weeks ago


Novena, Singapore Academy of Medicine Full time

Responsibilities:

- Cultivate and build relationships with members through effective communication and timely response to requests and enquiries;
- Manage and maintain members database;
- Invoicing and tracking of membership subscription;
- Develop, write and coordinate engagement collaterals for members and events ensuring high-quality content and alignment with the Academy’s brand and strategic goals;
- Organise events for members like the Induction Comitia;
- Design and develop surveys to track customer satisfaction and translate to actionable insights;
- Plan and manage committee meetings including taking effective minutes and follow-up;
- Perform full range of administrative duties including writing of presentation papers, gathering statistics, preparation and safe-keeping of certificates and records, vendor management, keeping stock and preparation of academic gowns and corporate gifts;
- Support and execute membership engagement initiatives set by the Council and its committees.

**Requirements**:

- A bachelor’s degree in any discipline from a reputable university or a good polytechnic diploma with 2 years relevant experience in administration, membership organisations or marketing and corporate communications;
- Possess a good command of English and is able to write and communicate effectively;
- Ability to compute and check membership fees with accuracy based on fee structure and various concessionary schemes;
- Adept at reading, analysing and interpreting information that translates into strategic communication;
- Service oriented and creative in driving membership growth and retention of members;
- A strong team player who is able to work collaboratively to resolve issues and find solutions;
- Strong organisational skills with ability to manage as well as drive new projects independently from start to finish;
- Resilient, resourceful and meticulous with an eye for detail;
- Possess good understanding of data protection practices;
- Proficiency in MS Office;
- Able to work occasional evenings and weekends for meetings and events;
- Experience in customer relationship management and the healthcare industry is an advantage.



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