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Client Success Lead

3 weeks ago

Singapore AMI LABS PTE. LTD. Full time

Lead both strategic and operational efforts to manage existing and new client relationships for the company
- Ensure the successful retention and renewal of client revenue relationships, by working with both internal and external stakeholders
- Client management involving regular communication, for operational purposes as a basic requirement, plus also to develop a strategic understanding of key client needs and future upsell opportunity areas
- Lead the coordination of client launch events and new user onboardingIncrease and user app usage and satisfaction
- Gather and deliver customer feedback to product, sales, and operations teams in a manner that can effectively influence product build-out, so as to increase user usage and satisfaction