Apac Client Success Lead

Company Description

Traackr is a global technology company with offices in San Francisco, New York, Boston, Paris, and London. Our influencer marketing platform enables brands to find, manage and analyze their influencer programs across all major social media channels. Our clients include L'Oréal, Samsung, Estee Lauder, and Google.

We have fostered a culture that empowers our team to spend every ounce of energy toward solving our customers’ problems and lifting their businesses through influencer marketing. It’s our method that tames the madness. Come join our incredible team

The APAC Client Success Lead will be Traackr’s representative for the APAC region. This opportunity will be a fantastic fit for you if:

- you have worked internationally and abroad before in the US/Europe and within APAC and understand the complexity and nuance of various business cultures.
- you have an entrepreneurial spirit, you enjoy building, being proactive and helping to shape a business.
- you have experience in account management and customer success working with global enterprise brands.
- you have aspirations to grow with the company and lead the APAC region for Traackr.
- you enjoy working at a start-up which means having exposure to various areas of the business, autonomy to expand your role, and creativity in helping to grow the company. This also means being very hands-on, and having a broad but impactful role.
- you’re comfortable with being the first hire in a region and working remotely with colleagues all over the world.
- You have an interest in the constantly changing world of influencer marketing and social media.

**Job Description**:
**What you will do**:
Our clients' influencer programs tend to be established and mature before they start working with us. Despite this, every enterprise client is on a continuous journey to optimize their approach, use data to make better decisions and use our technology to ensure peak performance. You’ll need to become comfortable talking about the practice of influencer marketing and know how to identify how our technology helps to enable programs to continually mature and demonstrate real measurable impact. You'll need to monitor the difference between what makes our partnership a success and the program results.
- Establish tailored onboarding and training plans for new clients to ensure they learn, adopt and are successful at the onset with the Traackr product. This includes specific coaching and use case analysis.
- Determine key measures for success for client’s influencer programs to ensure there are quantitative and qualitative ways to measure progress
- Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals
- Distinguishing the difference between strategy goals and the users’ program goals
- Monitor and address adoption and usage for clients
- Partner with Account Directors to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth
- Experience working with rich data sets, including data analysis, data validation, data manipulation
- Proven track record of low churn and high growth within portfolio

**Qualifications**:
**Skills we’re looking for**:

- 8+ years professional experience, multidisciplinary to include Customer/Client Success, Account Management, Sales, Professional Services.
- Experience within marketing, either directly or supporting a marketing product preferred
- Experience working with rich data sets, including data analysis, data validation, data manipulation
- Proven track record of low churn and high growth within portfolio
- Demonstrated public speaking and presentation skills. Must have experience facilitating dynamic workshops consisting of content presentation and engaging exercises for both small and large groups of people.
- Excellent written and verbal communication skills both internally and externally across multiple geographies. Ability to speak with clients at all levels within the organization from practitioner to Executive.
- Collaborative and team-oriented mindset. You will be a true team player and know what it means to both strive for your individual contribution while continuing to support your colleagues.
- You'll have some experience working in a more consultative capacity with clients; comfortable running workshops, delivering presentations and holding senior discussions about goals, work programs and results.
- Bachelor's degree or higher
- Exposure to/awareness of Influencer Marketing, either formally or informally.

Additional Information

Traackr is an **Equal Employment Opportunity** employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an indiv