Tier 2 Support Engineer

2 weeks ago

Jurong, Singapore GECO Asia Full time

**Key Responsibilities**:

- Oversee the daily operation and maintenance of IT systems, including servers, networks,
- Provide guidance, support, and training to mentor junior team members.
- Assist in developing and implementing IT operational policies, procedures, and standards
- to ensure compliance with best practices.
- Develop and maintain documentation for IT systems, configurations, and procedures,
- ensuring accuracy and accessibility for team members.
- Collaborate with internal and external parties to support IT projects and initiatives,
- contributing to technical requirements, planning, and executing system upgrades,
- migrations, and deployments.
- Manage relationships with customers, vendors, and service providers, negotiating contracts
- and SLAs to ensure quality and cost-effectiveness.
- Coordinate with the business and finance teams, overseeing budget calculations and
- purchase-related matters.
- Respond to and resolve escalated IT issues and incidents, serving as a key point of contact
- for technical support and troubleshooting.
- Analyse IT operations metrics and KPIs, preparing reports and presentations for management
- to track performance and identify areas for improvement.
- to foster professional development and growth.
- Demonstrate a strong sense of ownership, urgency, and self-motivation.
- Monitor IT system performance and security, proactively identifying and addressing issues to
- minimize downtime and prevent data breaches.
- Conduct regular audits and assessments of IT infrastructure and processes, identifying areas
- for improvement and implementing solutions.

**Key Requirements**:

- Must possess at least a bachelor’s degree in any field.
- Must have a minimum of 3 years of experience in operations or project management within
- the ICT industry.
- Must have technical troubleshooting skills for well-known hardware and software, including:

- Routers, Switches, Firewalls, Wireless devices, Servers, PCs, Mobile devices, Office
- Must have experience with incident management (ITIL)
- Must be familiar with system administration tasks and competent in operating systems.
- Intermediate knowledge of IT infrastructure, including networking technologies, is a plus:

- Cisco, HP, Fortinet, Palo Alto, SolarWinds
- Must possess excellent communication skills.
- Must be reliable and produce consistently high-quality work.
- Must have a user-oriented, supportive mindset.
- Should be good at multitasking, with the ability to make quick decisions and take prompt action.
- Experience supporting technologies that drive daily infrastructure operations.
- Must be able to collaborate with project and operations team members, bringing a positive attitude, technical expertise, creativity, and the ability to work under pressure and independently.
- Ability to manage and collaborate effectively with outsourcing vendors.

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