Global Freight Associate

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be an integral member of our world-class Logistics team, responsible for ensuring smooth fulfilment of orders and shipments for customer across more than 60 countries worldwide. The incumbent will be equipped through multi-disciplinary training, in order to maintain and enhance our fundamental operational processes.
Our Logistic team is essential for enhancing our customers’ experience and supporting key partnerships programs with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

**Responsibilities**
- Being meticulous with details when handling inbound/outbound shipments, creating shipments on 3PL/ courier platforms, or fulfilment of orders
- Regular monitoring of all order fulfilment status which includes regular orders and pre-orders in their respective region time zones, so as to ensure shipments are as scheduled
- Monitor and manage both overseas and local warehouse inventory storage space especially when there are incoming shipments
- Maintain accurate and complete warehouse records through regular inventory stock takes
- Developing monthly replacement part forecast for respective countries through analysing inventory levels on 3PL WMS and forecasting of future demands
- Work closely with the Customer Support department to resolve operational/ technical inquiries and issues
- Analyze and generate monthly operational reports while reporting directly to the Logistics Manager with action improvement plans
- Daily ad-hoc tasks. Additional operational specializations and responsibilities to be taken on with time, based on strength and performance

**Requirements**:

- Experience in handling inbound and outbound shipments (FCL/LCL)
- Shipping documents such as BL, PL, CI. Good understanding of the Shipping Incoterms (i.e FOB, DDP, DAP)
- Diploma or Bachelor of Business Operations/ Supply Chain/ Logistics, or any other relevant course of studies
- Strong proficiency in both written and spoken English and Chinese (to converse with Mandarin speaking counterparts) Able to communicate effectively on both technical and non-technical topics to customers and team members
- Strong communication skills to liaise with 3PLs, freight forwarders and overseas agents
- Decisive, action-oriented, results-focused
- Possess shipping logistic knowledge and is a fast learner
- Good problem solver who is able to think out of the box for solutions, and consistently looks to improve/establish new operational processes
- Ability to work independently and in a team to handle diverse situations with the ability to work with tight deadlines
- Intrapreneurial thinking - take pride in your work, be driven, initiative, result-orientated and versatile to adapt/respond to different types of characters and situations

**Bonuses**
- Work experience in operational logistics, shipping, freight forwarding industry is a major plus-
**Start Date**:
Immediate

**Working Hours**:
Monday to Saturday, 10am - 7pm
- Choose 5 Days

**Dress Code**:
Casual

**Spoken Language**:
English & Mandarin

**Benefits**:

- A fast-tracked career. Join the company's core team as Secretlab enters a major growth phase globally and enjoy that same dynamic growth in your career.
- A workplace for millennials-open-concept office space to breed the best inter-team collaborations, fuelled by the most innovative, passionate and driven people in the industry.
- Health, vision and dental care-excellent employee benefits so you can work with the best frame of mind.
- Lunch provided daily, with a fully stocked pantry. At Secretlab, never worry about hunger affecting your best work.
- A competitive salary package, with boundless opportunities for development and growth.

**Address**:
Secretlab Global HQ and R&D Centre
351 Braddell Road #05-02
Singapore 579713

**Phone**:
6341 5032