Change Management Lead

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Context:
At Prudential, we are embarked on an ambitious journey of transformation with our Northstar initiative, aiming to redefine the future of our customers and communities through innovative and sustainable strategies. The Transformation Office is at the heart of this journey, driving strategic alignment across the company to ensure our transformation efforts are not just visionary but also impactful and enduring. Success in the Northstar initiative comes from the talent, commitment, and collaborative spirit of our people. As part of this dedicated team, you will play a pivotal role in steering our organization towards its ambitious goals, shaping a business that's adaptable, an inclusive workplace where every idea is valued, and a culture that thrives on mutual success.

Role Purpose and Overview:
The Change Management Lead at Prudential Singapore's Transformation Office (TO) is tasked with orchestrating the human aspects of transformation across the organization, including close collaboration with HR and the Head of CDIB to embed the PruWay culture movement into our transformation efforts. This role is critical in managing and facilitating strategic "from-to" shifts to evolve company culture and practices in alignment with Project Northstar’s objectives.

Job Description:
Impact of Role:

- Cultural Transformation: Champions the PruWay culture, driving the transition towards a collaborative, entrepreneurial, and performance-oriented culture, aligning organizational behaviors with the future state envisioned by Project Northstar.
- Stakeholder Engagement: Actively engages stakeholders at all levels, driving support and commitment to transformation initiatives by articulating the benefits of moving from current states to desired future states. This includes HR and the Head of CDIB to ensure broad-based support for transformation initiatives.
- Adoption and Utilization: Ensures the effective adoption and utilization of new practices, reinforcing the importance of the strategic shifts in mindset and behavior across the organization.
- Skill Development and Empowerment: Facilitates the development of skills and competencies that empower employees to embrace and lead change, fostering a culture of continuous improvement and agility.
- Measurement and Adjustment: Establishes metrics to assess the impact of change management activities, leveraging insights to continuously adapt and refine strategies for maximum effectiveness.

Key Responsibilities:

- Strategic Change Implementation: Partner with HR and the Head of CDIB to develop and implement change management strategies that support the PruWay culture movement and implement comprehensive change management strategies that align with Project Northstar’s vision, ensuring the organization transitions from siloed to collaborative, passive to entrepreneurial, and process-oriented to performance-oriented. You will identify critical "from-to" shifts and create targeted programs to facilitate these transformations.
- Stakeholder Engagement and Communication: Design and execute effective communication plans that articulate the purpose, benefits, and expectations of the transformation efforts to all stakeholders. You will act as a bridge, fostering open dialogue and building consensus among teams, leaders, and individual contributors to support and champion the change.
- Training and Development: Oversee the creation and delivery of training programs that equip employees with the necessary skills and knowledge to adapt to new ways of working. You will ensure that training initiatives are aligned with the desired cultural shifts, enabling employees to thrive in a collaborative, entrepreneurial, and performance-oriented environment.
- Change Readiness and Impact Assessments: Conduct thorough change readiness assessments and impact analyses to identify potential resistance and barriers to change. You will develop proactive strategies to address these challenges, ensuring a smooth transition for all employees.
- Feedback Loops and Continuous Improvement: Establish mechanisms for feedback and continuous dialogue around change initiatives, allowing for real-time adjustments and improvements. You will monitor the effectiveness of change management strategies, making data-driven decisions to enhance adoption and engagement.
- Cultural Advocacy: Champion the new cultural paradigm within Prudential Singapore, leading by example and encouraging others to embody the entrepreneurial, collaborative, and performanc