Senior Facilities Coordinator

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Senior Facilities Coordinator
Work Dynamics - Integrated Facilities Management (Singapore)

**Location**: West

Summary of Position
The Senior Facilities Coordinator / Senior Property Executive is to assist the Facilities Manager on the delivery and performance of IFM contract deliverables for multiple sites in Singapore.
The role will be required to liaise with client and tenants across sites for the areas of responsibility, and act as their service provider liaison.
Working with a team of technicians and service partner, the role is responsible for the delivery of workplace & engineering services to the highest standard resulting in safe, code-compliant, functional, comfortable, energy efficient and attractive facilities and site infrastructure.
The role is responsible for the managing of self-performance services, vendor performed contract services, and to provide monthly updates and status projections.
The role is responsible for the preparation, collation and submission of related engineering, facilities, and project reports as per required frequency.
Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers’ / service providers to the site.

**Major Activities and Responsibilities**:
Client Service - Facilities Management
Establish a “Safety First” culture across sites, and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours.
Provide support to client and greater team as required to ensure delivery and achieve of high client service standards.
Have strong focus ensuring our JLL staffs and vendor partners meet all EHS, SLA, KPI, Satisfaction Surveys, Contracts and Scope of Work (SOW) requirements.
Timely escalation to Manager and/or JLL management in the event of any escalations which have impact on KPI/SLA and other deliverables
Serve as the liaison for all facilities services, inclusive but not limited to; janitorial, lab services, landscape, shared compound, security, waste management, space planning, and project development services.
Ensure compliance by ensuring renewal of all related government and statutory licenses
Develop of service standard, establish and continuous update Operational procedures, roll out and training for operations staffs.
Review the maintenance/service practices of hard and soft services vendors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
Ensure all safety, environmental, and client standards are strictly adhered to within managed facilities.
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.
Ensure strict compliance with client policies and procedures, government regulations & JLL internal SOP pertaining to EHS, procurement, financial policies, etc.
Support and promote customer and JLL related sustainability initiatives by proposing & participating in recycling, energy, waste reduction, sustainability program.
Prepare, collate and submission of related facilities and financial reports, responsible for organising, coordinating, chairing of client’s meeting and business reviews.
Key point of contact for corporate and community event, to work liaise and work with stakeholders for the planning and conduct of events and functions.
Ensure uptime and smooth operation of IFM services, attend and response to site incident and emergency as required.
CERT ERT trained and to support as SIC for building.
Support and conduct Fire Certification & testing, Table Top Exercise, Fire Drills, Building Annual Shut down and other regulatory requirement.
Client