Customer Relations Officer

6 days ago


Singapore KAH ENGINEERING (1986) PTE. LTD. Full time

**Responsibilities**:

- Maintain good relationship with residents and handle feedback tactfully
- Liaise with sub-contractors, HDB, Town Council, consultant and residents.
- Make appointment for resident to attend inspection with BSC (Building Service Center) team.
- Monitor, update and feedback to residents on the status of Defects Rectifications, Complaints & etc.
- Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
- Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
- Communicate with residents through written notice regarding any construction activities.
- Generate work schedule for Subcontractors to rectify defects as soon as possible
- Maintain & upkeep of Information Centre & BSC.

**Requirements**:

- GCE "A" level or Diploma/ Degree in Business Management, Marketing, Administration or equivalent.
- Possess WSQ Certificate in Service Excellence (Level 1)
- At least 1 year of experience in a HDB BTO project.
- Effectively bilingual in English and Mandarin in order to liaise with

Chinese-speaking residents and associates.

Remuneration shall commensurate with working experience and qualifications.
- Only shortlisted applicants will be notified._



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