Senior Client Experience Executive

As a Senior Client Experience Executive, your primary responsibility will be to ensure exceptional service delivery and foster strong, lasting relationships with our valued clients. Your expertise in the aviation industry, particularly as a former Cabin Crew member, will be a valuable asset in understanding and meeting our clients’ needs effectively. You will act as a trusted advisor, providing personalised solutions and enhancing the overall client experience. Your role will play a vital part in driving client satisfaction, retention, and business growth.

**What will I be doing?**:
**Client Relationship Management**:

- Build and maintain strong relationships with assigned clients, understanding their unique requirements and tailoring solutions to meet their needs.

**Aviation Industry Expertise**:

- Leverage your extensive experience as a former Cabin Crew member to comprehend the aviation landscape, industry trends, and best practices.

**Personalised Consultation**:

- Act as a key consultant for clients, offering personalised recommendations and guidance on our services, products, and offerings based on their individual preferences and objectives.

**Customer Support**:

- Provide top-notch customer support and timely responses to client inquiries, issues, and concerns, ensuring a seamless and positive experience at all touchpoints.

**Service Delivery Excellence**:

- Collaborate with internal teams to ensure the successful execution of client engagements, meeting and exceeding service level expectations.

**Client Retention and Growth**:

- Identify opportunities to expand client relationships and collaborate with the sales team to generate new business leads.
- Strive to achieve high client retention rates and contribute to overall revenue growth.

**Client Feedback and Insights**:

- Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to enhance service quality.

**Product Knowledge**:

- Stay up-to-date with our company’s products, services, and offerings, continuously educating clients on new features and benefits.

**Support Internal Sales Consultations with Documentation and Submissions**:

- Assist in preparing and organising client documentation.
- Ensure timely and accurate completion of all necessary paperwork.
- Collaborate with sales consultants to promptly address client inquiries and requests.

**Process, Track, and Report on Leads, Appointments, Closings**:

- Efficiently handle incoming leads, appointments, and closings, ensuring accuracy and completeness.
- Maintain an organised system for tracking and prioritising leads and appointments.
- Generate reports on lead progress, appointment scheduling, and closing outcomes for management review.

**Cross-Functional Collaboration**:

- Work closely with various internal teams, including sales, marketing, and product development, to ensure seamless communication and alignment in delivering exceptional client experiences.

**Performance Reporting**:

- Prepare regular reports on client interactions, feedback, and key performance metrics to provide visibility to management and contribute to strategic decision-making.

**Tabulation of Monthly Statistics Report**:

- Compile and analyse data related to leads, appointments, and closings on a monthly basis.
- Prepare detailed statistical reports and presentations for internal use.
- Collaborate with the team to identify trends and improvement opportunities.

**What is required of me?**:

- Experience from a cabin crew background (Plus Point), which would be considered advantageous.
- Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences.
- Exceptional communication and interpersonal skills to build rapport and credibility with clients and internal stakeholders.
- Strong problem-solving abilities and the capacity to think strategically to address client needs effectively.
- Detail-oriented with excellent organisational and time management skills.
- Ability to thrive in a fast-paced environment, managing multiple priorities with a positive and proactive attitude.
- Proficiency in using CRM software and other relevant tools for client relationship management.

**What in it for you**:
We are excited to welcome a Senior Client Experience Executive with your unique cabin crew experience to our team. Your expertise will play a vital role in providing exceptional service and maintaining strong relationships with our esteemed clients. Join us as we strive to elevate the client experience and set new benchmarks in the industry.