Dc Support Specialist

3 days ago

Serangoon, Singapore Xcellink Pte Ltd Full time

**The Company**:
We are in search of talented and aspiring DC Support Engineer to join our team. In this role, you will leverage your expertise to safeguard information systems and enable secure operations.
**The Role**:

- Colocation room control
- Conduct regular patrols of the colocation room according to a predefined schedule. Maintain a record of the condition of critical areas and respond appropriately or report any irregularities to the appropriate individual.
- Guided Access
- Guide visitors without Personal ID cards, ensuring they receive appropriate assistance and directions.
- Monitoring System Management (Managed Services)
- Responds promptly to alarms reported by the customer device monitoring system, ensuring appropriate actions are taken to address and resolve the issue.
- Data Center entry / exit for customer
- Shipping management
- Check delivery slips, arrange pick-up dates and times, and keep delivery slips for future reference.
- Receiving management
- Common facility management
- Manage and arrange usage schedules efficiently to ensure smooth operations and optimal utilization of resources.
- Rental Item management
- Verify the presence of all rental items such as tools and monitors nightly, ensuring completeness, and inspecting their condition for cleaning or repair if needed.
- Oversee and manage rack shelf plates, understanding their usage and requesting additional plates from appropriate parties when necessary.
- Carry-in / out
- Remote hands
- Manage run books by ensuring they are properly stored every night, ensuring easy access and organization for operational efficiency.
- Sending notification to customer
- Customer support (Service desk)
- Quality Management
- Keep track and generate reports on a shift, daily, or monthly basis.
- Tape Handling
- Perform loading and unloading of backup tapes according to customer's runbook and schedule, ensuring adherence to established procedures.

**Requirements**:

- ITE
- Minimum 1 year of experience in Data Center environment or IT background
- Able to communicate clearly in English
- Able to follow the operation manual
- Team Player
- Shiftwork (8.00AM - 8.00PM / 8.00PM - 8.00AM)
- Good customer care and communication skills.

**Benefits**:

- Shift Allowance
- Performance Bonus
- on the job training
- Opportunities for professional development and career growth
- A collaborative and supportive work environment

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