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Sales Support Specialist

3 weeks ago

Serangoon, Singapore TD SYNNEX Full time

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

**Job Purpose**:
This position will enable the individual to play a key role within the Sales Operations Team. He/She will be the point-of-contact for Direct Sales, Internal Sales, Finance, Compliance, and other cross-functional departments, and serve as an internal business partner to Sales. This position will cover primarily salesSuccess operations functions to support the regional business, including quotation and sales order processing for products & services

**Responsibilities**:

- Develop an in-depth knowledge of Tech Data core business model and processes, acquire an understanding of IT product attributes and vendor requirements in order to successfully place accurate quotations and sales orders.
- Be knowledgeable on business initiatives, key processes and guidelines, internal resources and vendor requirements in order to assist Sales in accomplishing company goals
- Serve as an important business partner and point-of-contact for the Sales function and coordinate as needed with Direct Sales, Inside Sales, Pre-Sales, Finance, Compliance, Procurement
- Cultivate relationships with sales management teams and delivery partners/suppliers to drive demand for products or services
- Embody a customer success mindset by communicating successfully with partners, suppliers, vendors, to drive customer satisfaction and positive outcomes for Sales overall
- Follow guidelines to ensure that business is conducted with utmost compliance and integrity at all times and that behavior is aligned with Tech Data values
- Maintain integrity of information in Tech Data systems including up to date and complete information in SAP (data management, etc.) and Q2O (Tech Data Sales Quotation tool)
- End-to-end involvement in the opportunity from quote to cash (support to ADM/BDM), and perform reporting functions on an ongoing and timely basis, including but not limited to quotation generation, sales order generation, outbound documentation, follow-ups with internal Finance/Credit and Compliance depts. and customers:

- Quoting of hardware, software and services including Deal Registration where eligible
- Process orders received from customer and/or Sales in SAP and Q2O systems.
- Review and validate Sales order request details submitted by Sales, ensuring information tallies with necessary supporting documents.
- Responsible for providing operations-related information and handling operations-related inquiries from vendors and/or customers where applicable, (e.g. ETA, other confirmation, etc.)
- Be the first level "gate keeper" to ensure full compliance to stated guidelines, per operating manuals and any other required practice
- Follow through to ensure fast turnaround of Sales order requests to meet business requirement and SLA, including obtaining necessary approvals.
- Rectify and amend Sales order details in System as may be required from time to time, per guidelines.
- Follow through with order close-off and Sales order backlogs in the system regularly.
- Process high volume of Sales orders while maintain high levels of accuracy and efficiency.
- Be flexible and available to support business needs at various times.
- Overall, meet and exceed predefined service level agreements (SLA) and individual KPIs.

**Knowledge, Skills and Experience**:

- Minimum 2-3 years of relevant working experience, ideally in IT multinational environment
- Business-focused with a sales-oriented and customer-success-driven mindset
- Track record of Sales/Procurement Operations, including but not limited to SAP and Q2O (Tech Data Sales Quotation tool) experience, is an added advantage
- Have good communication skills in English
- Proven ability to work independently and effectively in an office-based environment.
- Ability to multitask, work under pressure to meet deadlines, and handle long hours during month-end closing period
- Sensitive to business needs, at the same time ensuring high quality output and full compliance
- Willingness to acquire new skills/ product knowledge
- Team player with good interpersonal skills