Head of Customer Success

2 weeks ago

Singapore Synapse International Full time

**Company: Lionsbot International**

**Location: Singapore**

Lionsbot International is a leading robotics company that specializes in designing and building world-class cleaning robots. The company is headquartered in Singapore and has a global reach, with customers in multiple countries.

**Responsibilities**:

- Build and manage a team of customer success managers and support specialists to ensure our customers receive the best possible support and service
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty
- Work closely with the sales and product teams to ensure that customer feedback is incorporated into product development and sales strategies
- Develop and implement training programs to ensure that our customers are knowledgeable about our products and how to use them effectively
- Establish metrics to measure customer satisfaction, retention, and loyalty and report on progress to senior management
- Ensure that customer support inquiries are handled in a timely and professional manner
- Develop and maintain a deep understanding of our customer's needs and requirements, and work to ensure that our products and services meet those needs
- Build and maintain strong relationships with key customers and stakeholders
- Continuously monitor industry trends and best practices to ensure that our customer success practices remain world-class

**Requirements**:

- Bachelor's degree in business administration, marketing, or a related field
- At least 8-10 years of experience in customer success, customer service, or a related field, with a proven track record of success in managing and growing customer relationships
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Strong leadership and management skills, with the ability to build and lead a high-performing team
- Excellent problem-solving skills, with the ability to think creatively and strategically to solve complex customer issues
- Knowledge of CRM tools and systems and experience with customer data analytics
- Strong organizational skills, with the ability to manage multiple priorities and projects simultaneously
- Experience working in a technology or robotics company is a plus

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