Head of Customer Success

15 hours ago

Singapore Straight Up Full time

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Head of Customer Success – Remote | Client-Focused Leadership Role
About Us
We are an international provider of personal development and leadership education programs, supporting clients in more than 100 countries. Our aim is to help professionals from diverse sectors—including healthcare, education, technology, and law—achieve greater clarity, direction, and results in both their professional and personal lives.
We operate in a collaborative, values-driven environment where integrity, growth, and meaningful contribution are central to our work.
The Opportunity – Head of Customer Success
In this role, you will work closely with prospective and new clients, guiding them through the process of understanding and engaging with our programs. You will help ensure a smooth transition from initial contact to active participation, focusing on building trust and providing clear, relevant information.
This position follows a performance-based, commission-only structure. It is best suited for professionals who enjoy autonomy, have strong relationship-building skills, and appreciate an entrepreneurial approach where rewards are connected to outcomes.
Key Responsibilities
Conduct outreach campaigns using platforms like LinkedIn and Facebook (training provided)
Lead structured discovery calls to explore fit and support client decision-making
Build rapport with prospective clients through professional and value-driven conversations
Guide clients through onboarding and early engagement stages
Maintain ongoing communication using digital tools such as video conferencing, email, and CRM systems
Collaborate with peers to share best practices and enhance client experiences
Participate in regular training sessions to strengthen communication, service, and leadership skills
Requirements
At least 5 years of experience in client success,

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