Head of Customer Success Management

3 days ago

Singapore ALLCAN INTERNATIONAL PTE. LTD. Full time

About the Role

We are a fast-growing exchange platform looking for an experienced Head of Customer Success Management (CSM) to build and lead our customer success function in Singapore. The successful candidate will play a key role in driving institutional client engagement, retention, and growth , while establishing scalable processes and a high-performing team.

This is a leadership role reporting directly to senior management, with the mandate to transform customer success into a strategic growth driver for the company.

Key Responsibilities

  • Leadership & Strategy
    Build and lead the Customer Success Management team in Singapore and across key markets.

Define and implement strategies to maximize client engagement, retention, and lifetime value.

Partner with Product, Operations, and Sales to deliver seamless client experiences.
- Client Engagement & Retention
Act as the senior point of contact for key institutional clients.

Establish proactive client success frameworks to ensure smooth onboarding, adoption, and retention.

Collect client feedback and translate insights into product and service improvements.
- Operational Excellence
Develop KPIs and success metrics to monitor and improve client satisfaction and retention.

Build scalable systems, playbooks, and reporting structures for the CSM team.

Drive continuous improvement in customer experience through data-driven decisions.
- Team Development
Recruit, mentor, and manage a high-performing CSM team.

Provide training and coaching to ensure team members deliver consistent client success.

Foster a culture of collaboration, accountability, and customer-first mindset.

Requirements

  • Bachelor's degree in Business, Finance, or related field.
  • 8+ years of customer success,

  • Head of Customer Success

    6 days ago

    Singapore SECOND TALENT SG PTE. LTD. Full time

    Our client is a fast-growing technology company that specializes in advanced network infrastructure solutions for the modern, hyper-connected world. With a strong focus on real-time monitoring, packet broker technology, and service delivery innovation, they help businesses simplify complexity and scale operations effectively. They are now seeking a **Head...

  • Head of Customer Success

    4 weeks ago

    Singapore Straight Up Full time

    Get AI-powered advice on this job and more exclusive features.Head of Customer Success – Remote | Client-Focused Leadership RoleAbout UsWe are an international provider of personal development and leadership education programs, supporting clients in more than 100 countries. Our aim is to help professionals from diverse sectors—including healthcare,...

  • Head of Customer Success Management

    2 weeks ago

    Singapore ALLCAN INTERNATIONAL PTE. LTD. Full time

    Roles & Responsibilities About the Role We are a fast-growing exchange platform looking for an experienced Head of Customer Success Management (CSM) to build and lead our customer success function in Singapore. The successful candidate will play a key role in driving institutional client engagement, retention, and growth, while establishing scalable...

  • Head of Customer Success

    4 weeks ago

    Singapore HubSpot Full time

    Join to apply for the Head of Customer Success - Japan role at HubSpot2 days ago Be among the first 25 applicantsJoin to apply for the Head of Customer Success - Japan role at HubSpotGet AI-powered advice on this job and more exclusive features.The Senior Manager, Customer Success - Japan will be responsible for leading and managing HubSpot's...

  • Head of Customer Success

    6 days ago

    Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time

    The Role As Head of Customer Success, you will define and lead the strategic direction of the customer success function, ensuring clients receive proactive, high-quality post-implementation support aligned with business objectives. You will oversee help desk operations, service level agreements (SLAs), customer audits, and continuous service improvement...

  • Head of Customer Success Management

    2 weeks ago

    Singapore ALLCAN INTERNATIONAL PTE. LTD. Full time $90,000 - $120,000 per year

    About the RoleWe are a fast-growing exchange platform looking for an experienced Head of Customer Success Management (CSM) to build and lead our customer success function in Singapore. The successful candidate will play a key role in driving institutional client engagement, retention, and growth , while establishing scalable processes and a high-performing...

  • Head of Customer Success Management

    3 weeks ago

    Singapore ALLCAN INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the RoleWe are a fast-growing exchange platform looking for an experienced Head of Customer Success Management (CSM) to build and lead our customer success function in Singapore. The successful candidate will play a key role in driving institutional client engagement, retention, and growth, while establishing scalable processes...

  • Head Of Customer Success

    5 days ago

    Singapore Rubick Full time

    Overview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...

  • Head of Customer Success

    1 week ago

    Singapore ComplyAdvantage Full time

    **The Role** The APAC Head of Customer Success will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...

  • Head Of Customer Success

    5 days ago

    Singapore Rubick Full time

    Overview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...