
Docent Visitor Services Officer
2 weeks ago
Love heritage and history?
Wonderful. So do we
**1. Job Scope**:
- Delivering a high-quality and informative tour that is educational, interactive and entertaining
- Offering the highest levels of customer service in the visitor centre (sales and visitor enquiries)
- Undertaking site management, day-to-day operations, and facility checks
- Being responsible for crowd management during tours and events
- Undertaking directed research _work_ _from_ time to time
**2. Bonus points if you**:
- Have prior experience of working in a customer-facing role
- Have previous sales experience
- Are fluent in 2 or more languages
**3. You’ll be ideal for the role if you**:
- Are friendly and approachable with very good communication skills
- Possess an excellent command of spoken English
- Are committed to providing outstanding customer service
- Have a passion for history and a flair for sharing it with others
- Are self-motivated and keen to succeed
- Are physically active and enjoy working both outdoors and indoors
**4. Working Hours**:
- 5 day _work_ week (including weekends & public holidays) - based on roster system
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