Assistant F&b Manager

2 weeks ago


Singapore THE SUPERMARKET COMPANY PTE. LTD. Full time

**Position Overview**:
**Responsibilities**:

- To assist managing and coordinating daily operations of the outlet from front of house to back of house restaurant and retail operations.
- To assist in preparation of all front of house/public areas before customers arrive and maintain tidiness and cleanliness at the outlet at all times.
- To deliver excellent service and consistent customer satisfaction.
- To be the outlet’s Brand Ambassador; assist with any brand and marketing promotions to the community through positively communicating about who we are and what we do and why we do it.
- To assist responding efficiently and effectively to enquiries and complaints; online and offline.
- To regularly review quality of service, food and beverage offerings in collaboration with the teams.
- To estimate future needs for goods, bar, restaurant and kitchen utensils and assist to place orders in a timely manner.
- To assist to prepare roster and supervise shifts.
- To assist in providing regular feedback to staff to improve productivity.
- To assist in planning and budgeting for manpower needs and operational costs so that it meets sales objectives alongside senior management.
- To assist in controlling operational costs and identify measures to cut waste.
- To provide weekly staff, operations and sales reports to senior management.
- To provide positive and pro-active leadership to the service team.
- Ensure that all health and safety obligations are met at all times.
- To ensure compliance with regulations and adherence to F&B industry standards and best practices.
- To assist in training new and current employees on any SOPs and best customer service practices.
- To collaborate with marketing and culinary teams so their duties can also be fulfilled diligently.
- To manage the outlet’s good image and suggest ways to improve it.
- To pro-actively create, build and maintain positive relationships with all stakeholders. To assist with any other duties as assigned.

Skills & Requirements
- Proven work experience as a manager in the F&B and hospitality industry.
- The 3 “R”s: Responsible, Resourceful & Reliable.
- Strong leadership and motivational skills.
- Strong people management and communication skills.
- Great team player.
- Good marketing knowledge.
- Extensive food and beverage knowledge.
- Strong knowledge with Customer Relationship Management software is a plus.
- Diploma in business administration, hospitality management or culinary education is a plus.


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