Senior Claims Executive, Gl/el

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Claims Executive, WICA to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

**Make your mark in Claims**

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

**How you will create an impact**
- Handle WICA claims adjudication, reserving and settlement of claims within given authority level.
- Assessment of WICA claims for Singapore office and Multinational Clients based on statutory requirements, policy coverage and accounts with special arrangements.
- Interpretation of WICA policy wording for both SME and Commercial portfolios to determine coverage under the Act. In depth understanding of death awards / permanent incapacity derivation, computation of medical expenses and leave wages and eventually driving resolution of claims in an effective and timely manner, within the required turnaround time, both according to AIG internal claims SOP and MOM mandatories.
- Managing key claims enquiry; legislative coverage determination, determination of Permanent Incapacity and Act Death quantum and issuance of the compensation award towards the parties involved.
- Broader internal / external stakeholder communication where required.
- Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes.
- Align mindset with the team members to maintain adherence of best practice protocols for (WICA) regulatory claims, consistent with global best practice.
- Contribute to maintenance of best practice procedures for (WICA) intermediate to high value Complex claims, consistent with global best practice.
- Updating claims status in various platforms
- Attend Pre-hearing Conferences with Insured and Ministry of Manpower
- Perform 13th Month File Reviews
- Working on KIV files
- Attend both recurring meetings as well as ad hoc meetings for both internal and external stakeholders
- Run reports/claim stats for all stakeholders

**What you’ll need to succeed**
- Basic insurance certifications i.e. BCP and Comm GI.
- Proven experience in assessing complex WICA claims.
- Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
- Effective communication of key Complex claims and (WICA) portfolio messages to internal stakeholders.
- Financial control through consistent reserve and other financial transaction discipline.
- Accurate and consistent policy interpretation.
- Preferable with administrative experiences.
- Good communication skills, both written & verbal.
- Time management - ability to manage & prioritize workload and diary management.
- Ability to contribute effectively within a team environment.
- Ability to work with claims and various stakeholders i.e. underwriters, actuaries to effectively drive claims strategy.
- Sound knowledge in (WICA) technical claims topics.
- Policy language skills (both regulatory and claims assessment) enabling accurate and consistent policy wording interpretation.
- Basic knowledge of legal / regulatory and litigation / procedural requirements for the line of business.
- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
- Able to work under pressure and meet tight datelines.

LI-RO1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

**Enjoy benefits that take care of what matters**

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

**Reimagining insurance to make a bigger difference to the world**

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and co