Assistant Director

1 week ago


Singapore Ministry of Defence Singapore Full time

**About the role**

You are responsible for assisting in improving service standards in MINDEF/SAF through people development and partnerships with other agencies.

**What you will be working on**
- Benchmark MINDEF's service performance against public service and industry standards
- Develop service delivery professionals by creating competency frameworks and career pathways for Quality Service (QS) Practitioners
- Build service culture through communications and engagement
- Manage QS awards frameworks and drive the Secretariat function for the Quality Service Management Committee (QSMC)
- Establish partnerships with public and private organisations Manage requests from other ministries on service delivery matters

**Challenge(s)**
- Building a service culture in MINDEF/SAF by obtaining stakeholder buy-in
- Addressing resistance to change and breaking down silosAligning the organisation towards a common service vision

**What we are looking for**
- At least 6 years of work experience
- Experience in HR and/or events organisation is advantageous
- Excellent people skills to engage stakeholders in MINDEF/SAF
- Creativity in problem-solving to navigate roadblocks at work
- Passion for service delivery and energy to inspire the team
- Ability to push boundaries in events organisation and communication


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