Customer Success Manager

CrescoData is an exciting market leader in the Commerce space. Headquartered in Singapore, it delivers
Commerce-in-the-Cloud services to enterprise customers across the globe.

This is a unique opportunity to work in an agile market-leading company in a fast growing sector and work
with large global customers. At Cresco we work hard as an energetic tight-knit team, we hustle, pull together
and have FUN

CrescoData is embarking on the next stage of its journey as it has recently been acquired by the global
shipping and mailing company Pitney Bowes. This strategic investment enhances the Company’s product
offerings for mid-high volume Ecommerce shippers. It also accelerates Pitney Bowes Enterprise Shipping
and Locker go-to-market strategy for the Retail and Pharmacy verticals.

This is an exciting opportunity to play an integral role in the integration project and a key part of this strategy
is to seamlessly integrate the CrescoData business into the Pitney Bowes family. Come and join us on our
exciting journey.

Culture:
Culture is something that is really important to us at CrescoData. You’ll be joining a friendly, inclusive team
that values people, growth, development and fun We regularly run weekly company initiatives like fitness
bootcamps, team building days, monthly awards for going above and beyond and team events to reward
hard work and a great attitude. Expect to join a unique market leading eCommerce company with a global
culture and mindset.

Why You Matter
Based in Singapore, this role involves working with a wide range of enterprise size customers across the
APAC and EMEA region to ensure the successful adoption and usage of CrescoData services. You will own
revenue retention, uplift and churn targets

Reporting directly to the Head of Revenue this role suits someone who is looking to develop into an elite sales,
marketing and business professional through training and mentorship delivered by the CrescoData
leadership team.

Who You Are
This role is suitable for a mid level professional with eCommerce customer success, account management, or
performance marketing experience.

You are hungry, driven and enjoy working in a results style environment. We are looking for dynamic,
enthusiastic people who want to learn and make a difference, leaders in the making, people who can think on
their feet, who are not scared to use their initiative and suggest or try new things. We want people who thrive

CrescoData Marina Boulevard

05-02, Marina Bay Financial Centre Singapore 018981

in a fast paced environment. You are passionate about technology and have the desire to train and exceed
within all aspects of the role.

What You'll Do

Customer Success
- Owns relationships with key customers
- Ensures customer success and service performance
- Subject matter expert: ensures customer is fully utilizing The Cresco Data Platform to drive
- eCommerce sales and deliver ROI for their business + optimising efficiency- Provides training and service documentation
- Plans and executes the roll out of additional CrescoData services
- Ensures Customer fully understands how CrescoData operates and who to contact
- within the organisation- Ensures customer is aware of the support process
- Owns revenue targets including uplift, variable, revenue retention + churn
- Rolls out Strategies for uplift, variable uplift and churn
- Shares ideas for product improvements
- Is the bridge between the customer, support, product and development and champions
- customer requests- Assists with premier support
- Owns customer relationship for incident reporting

Revenue Targets
- Uplift
- Revenue Retention
- Churn
- Variable

Direct Reports
- Customer Success Manager based in Singapore
- Data Scientist based in Singapore

Commission
- There is an additional sales commission plan that comes with this opportunity that will be provided

separately. It will be equivalent to roughly 50% of your annual salary,
- Tools we use
- Hubspot
- G Suite
- Wordpress
- Google data analytics
- SalesForce
- Workday
- Monday
- Slack

CrescoData Marina Boulevard

05-02, Marina Bay Financial Centre Singapore 018981
- Demonstrated use of software tools / systems in previous roles

Skills + Qualifications
- You will be a great fit if you have:
- 5+ years of experience in a customer/client-facing roles such as Customer Success Account
- Manager or similar experience of increasing customer satisfaction and retention- Proven track record of sales
- A track record of working in a fast paced environment such as technology company, marketplace,
- digital agency and the ability to multi-task and troubleshoot- Excellent problem-solving skills, strong time management and ability to manage competing priorities
- someone who loves owing tasks to a positive outcome
- Ability to drive continuous value of PaaS and SaaS technology platform
- Ability to have technical conversations with technical and non-technical people
- Proven ability to build relationships at all lev