
Technical Support Engineer
3 days ago
**Responsibilities**:
- Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
- Document and report recurring issues to support continuous improvement and product development.
- JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include:
- Assigning tickets to appropriate assignee, and ensuring all tickets are closed eventually with proper updates to the tickets.
- Providing resolution as a tier-3 technical support for robotic systems, including hardware, software, and firmware components.
- Client communication and support - manage multiple client groups and maintain proactive communication (including WhatsApp responses, execution of action items from client meetings)
- Review and verify client reports before sending them to clients
**Requirements**:
- Diploma in Robotics, Computer Science, or a related field.
- 2+ years of experience in technical support
- Excellent problem-solving skills with the ability to tackle complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
- Good English communication skills (verbal and written).
- Familiarity with Linux platforms, including configuration, Unix shell scripting, and Command Line Interface (CLI) operations.
- Knowledge with programming languages commonly used in robotics (e.g., Python, C++, ROS)
**Job Types**: Full-time, Permanent
Pay: $2,500.00 - $2,800.00 per month
Work Location: In person
-
Technical Support Engineer
2 weeks ago
Serangoon, Singapore Anradus Pte Ltd Full timeIndustry/Organization Type: Manufacturing/Production - Position Title**:Technical Support Engineer (Electronics)**: - Working Location: Serangoon North - Working Hours: Monday - Friday, 8.30 am - 6 pm - Salary Package**:Up to $4,500 + VB**: - Duration: Permanent **Key Responsibilities** - Manage technical transfer of products/projects in assembly and...
-
Technical Support Engineer
6 days ago
Serangoon, Singapore Anradus Pte Ltd Full timeIndustry/Organization Type: Manufacturing/Production - Position Title**:Technical Support Engineer (Electronics)**: - Working Location: Serangoon North - Working Hours: Monday - Friday, 8.30 am - 6 pm - Salary Package**:Up to $4,500 + VB**: - Duration: Permanent **Key Responsibilities** - Manage technical transfer of products/projects in assembly and...
-
Technical Support Engineer
3 days ago
Serangoon, Singapore ASML Full time**This position is based and stationed in India.**: **Introduction to the job**: Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to...
-
Technical Project Manager
6 days ago
Serangoon, Singapore Kabam Robotics Full timeResponsibilities: - Plan and oversee technical projects, breaking them into actionable tasks with clear timelines and deliverables. - Act as the central point of contact between engineers, sales teams, and external vendors, ensuring alignment and seamless communication. - Provide regular, concise project updates to internal and external stakeholders. -...
-
Serangoon, Singapore UTAC Full timePlease join us! **Responsibilities**: - Evaluates processes to optimize production capabilities and reviews the technical environment to meet business needs - Responsible for developing a management system to ensure operations meet both internal and external parties’ quality requirements - Take the lead in managing cross-functional teams in continuous...
-
Java Application Support Engineer
2 weeks ago
Serangoon, Singapore HI5 CONSULTING SOLUTIONS PTE LTD Full timeKey Responsibilities: 2. Collaborate with development teams to identify and fix root causes of issues. 5. Provide technical support to end-users, addressing queries and issues. 6. Analyze logs, error reports, and other data to diagnose issues. Requirements: - Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/...
-
L3 Operations Support Engineer
6 days ago
Serangoon, Singapore Jobline Resources Pte Ltd Full time**Responsibilities**: - Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks. - Maintain service operations documentation and guides. - Develop supporting documentation for all Service Operation activities - Monitor Service level dashboards, perform daily health monitoring, system...
-
Electronics Engineer
6 days ago
Serangoon, Singapore One Vogue Pte Ltd Full time**Responsibilities**: - Manage technical transfers of products/projects in assembly and testing stages. - Offer ongoing technical support during the manufacturing and testing phases of product builds. - Assist the Quality Control team with technical issues related to Returned Material Authorization (RMA). - Support the Quality Assurance team in addressing...
-
Design Engineer
9 hours ago
Serangoon, Singapore One Vogue Pte Ltd Full timeJob Responsibilities: - To develop, document and support the build of high precision plastic injection tooling and molded parts manufacturing - To meet customer for DFM and mold concept review to ensure customer’s technical requirements and concerns are translated and addressed. - To coordinate mold trials, tooling and molded part troubleshooting and...
-
Field Service Engineer
2 weeks ago
Serangoon, Singapore ASML Full time**Introduction to the job** Field Service Engineer is primarily responsible for using technical product expertise to perform field service activities associated with Cymer equipment at customer sites. Field service activities include installing, maintaining, servicing, troubleshooting and repairing Cymer DUV lasers under end user environmental conditions. A...